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Prepaid phone top up

SandraDee
Just Moved In
Topped up my phone yesterday and it's still not working. Says it's not activated
3 REPLIES 3

A-B
Community Manager
Community Manager

That's odd. Are you still seeing that message today? I do know that lines can be cancelled if money isn't added for a certain length of time; but regardless we'd need to see the account to confirm. I'll send you a private message, thanks.

NFtoBC
Community Power User
Community Power User

If your plan lapsed, even by a day, you will need to choose a plan, in addition to the monetary top up.

 

NFtoBC
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Thanks for the response. So does that mean there will be extra charges because of an additional plan?