cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Prepaid phone top up

SandraDee
Neighbour
Topped up my phone yesterday and it's still not working. Says it's not activated
3 REPLIES 3

A-B
Community Manager
Community Manager

That's odd. Are you still seeing that message today? I do know that lines can be cancelled if money isn't added for a certain length of time; but regardless we'd need to see the account to confirm. I'll send you a private message, thanks.

NFtoBC
Community Power User
Community Power User

If your plan lapsed, even by a day, you will need to choose a plan, in addition to the monetary top up.

 

NFtoBC
If you find a post useful, please give the author a "Kudo"

Thanks for the response. So does that mean there will be extra charges because of an additional plan?