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jjr57's avatar
jjr57
Neighbour
3 years ago

SIM swap for prepaid phones

Hello.  I need to swap my old regular SIM and after following the instructions to in the "How to Swap Your SIM Card Online" post I found that option is not available to me.  Are prepaid customers not allowed to do this online or am I missing something?  This is what I see when I log in to MYTELUS.  Any suggestions?  Thanks.

 

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  • Syaoran's avatar
    Syaoran
    All-Star
    3 years ago
    SIM changes must be done by Customer Care. This is to prevent SIM swap scams.
    • xray's avatar
      xray
      Hero
      3 years ago

      Customer Care can do the SIM swap but changes can also be done online for post paid accounts. The OP was asking about prepaid accounts and the screen captures show a different layout than what I see.

       

      I changed my SIM online recently by doing this:

       

  • A-B's avatar
    A-B
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hello. Not sure exactly what happened here, the option may have been removed for security reasons. Your best bet would be to call in to our Mobility team or reach out to us over at our Twitter or Facebook pages so we can verify your account and look into it for you!

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