Forum Discussion
SIM swap for prepaid phones
Hello. I need to swap my old regular SIM and after following the instructions to in the "How to Swap Your SIM Card Online" post I found that option is not available to me. Are prepaid customers not...
SIM changes must be done by Customer Care. This is to prevent SIM swap scams.
Customer Care can do the SIM swap but changes can also be done online for post paid accounts. The OP was asking about prepaid accounts and the screen captures show a different layout than what I see.
I changed my SIM online recently by doing this:
