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Frustrated and disappointed long time Telus customer

Hi, I am severly disappointed in the recent service I received from the escalation manager at Telus. I am currently traveling outside Canada and I had turned roaming off on my phone but for some reason the roaming got unblocked on its own (Telus mana...

htayyab by Just Moved In
  • 1441 Views
  • 1 replies
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Spam/Scam callers

I've been getting a ridiculous amount of spam and scam calls lately and it's super frustrating. Today alone I've had about 15 different calls starting from 5 in the morning. Does anyone know anything i can do to get rid of these calls or know someone...

Beeks41 by Just Moved In
  • 1220 Views
  • 1 replies
  • 0 kudos

Easy Roam

I switched to Telus from Fido expecting better service and for the most part it was pretty much the same. I did get unlimited data so the cost increase was justified I guess. I went into the US for the first time in two years and even tho everything ...

PeterH by Just Moved In
  • 1297 Views
  • 2 replies
  • 0 kudos

Get a puk code via online support

My SIM is locked and I need my puk code to unlock it. The live chat only provides me the option to get a call back, which is pretty hard with a locked SIM. I haven't found a way to send an email, and I apparently can't call in. Is there any way to ge...

dmdspn by Just Moved In
  • 2394 Views
  • 2 replies
  • 0 kudos

Time Zone Issue

Time Zone Issue. I live in the East Kootenays in BC, near the Alberta border. This part of BC is in the Mountain Time Zone, like Calgary and the rest of Alberta. Because I have a 250 area code, Telus treats my phone as if it lives in the Pacific Time...

tpcurley by Just Moved In
  • 1425 Views
  • 2 replies
  • 0 kudos

Air time & data time

Planning to move to Calgary. Once I cancel my current plan I have in Winnipeg, can I simply buy some minutes/data from Telus to use on my current cell phone until I get settled in with a new cell company in Calgary? Can I keep my cell number? Hope th...

MissFancy by Just Moved In
  • 1065 Views
  • 2 replies
  • 0 kudos

Cautionary Tale

I was a customer of Telus for many - many years. All Telus payments were set up with direct debit from an account and all paperless billing emails were filtered to a Telus folder and I never worried about anything. In April, I go to a Telus store to ...

data??

i'm the only one with access to my account yet i keep receiving emails that data has been topped up even tho i haven't topped it up.. i've changed my password and stuff, but are there any other measures i can take?