Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Latest topics

Keep your sales goons of my property

Today my wife opened the door (baby in arm) to be greeted by two Telus salesman. Despite having been told that we weren't interested they refused to leave, forcing my wife to engage with them, in the freezing cold, with our baby in hand. This forced ...

Resolved! Canada-US Plan - Recent T-Mobile Data Breach

Hello, I have the Telus Canada-US plan, and I noticed that my current provider on my phone says "T-Mobile". I was wondering, with the recent T-Mobile Data Breach in January 2023, would there be a chance that my information has been leaked? I am assum...

Resolved! connectivity issues

hello,i have an xperia 5 IV north america version.why does it never connect to 5g and also have crappy overall reception. i also have a pixel7 pro and it works fine.the sony xperia 5 IV does have the correct bands.i kinda remember reading telus limit...

HackitZ by Neighbour
  • 3 replies
  • 0 kudos

Resolved! Telus prepaid $100 unlimited 1yr

So I went into the store and got the $100 prepaid with 1yr unlimited long distance.Telus never added the unlimited for 1 year in the store, my mom has used up all her minutes but it should have been unlimited for 1 year help why do I do now

Adding a cell phone

Because we live in a rural area, we have our internet delivered via cell. Currently Telus. We also have a land line, and a cell phone on separate plans. I want to bundle this, but I cant seem to get the right department. Telus is really hard to work ...

Lulu57 by Just Moved In
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  • 0 kudos

Got charged over $1000 for accounts that never activated!!

I have been with Telus for years and someone came by my house and offered me great mobility plans. I thought about it and decided to join. The person got someone from Telus Mobility to call me to set up the plans and said will send me the SIM cards. ...

jdmbenz by Just Moved In
  • 2 replies
  • 0 kudos

Incredibly bad customer support.

I am not a telus customer. I walked into a store in Cornwall ON in the Cornwall Square mall to ask questions and possibly buy a new phone and switch to Telus. We'll after my experience in that store...telus will NEVER get my service now. There was a ...

Bbduck123 by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Why is my price increasing before I pay my first bill?

I just switched to this account. Its a monthly whoping 75$ for a 20gigs plan.I have yet to even pay the first bill and they have sent me an email saying they are raising the price by 7$ in feb.Why would anyone stay with telus? Itsalready 30$ more tha...

DG1995 by Neighbour
  • 4 replies
  • 0 kudos