Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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sim activation via email verification

Hey Everyone,A few days ago I signed up for Telus and my account is active, however the sim card is still on it's way apparently.Because of this, I'm essentially paying for 2 services (with the Telus one I can't even use yet) So I have purchased a Te...

amp3d by Just Moved In
  • 0 replies
  • 1 kudos

Extremely slow LTE Advanced speeds in Uxbridge

Hi, Just signed up for Telus and got my iPhone 13 Pro in the mail yesterday. Tried performing several speed tests over the past 24 hours with the app and I'm finding it impossible to break 7 Mbps down and 2Mbps up. My phone reads 2/4 ba...

Koodo to Telus

Looking to switch from Koodo to Telus. Have a Samsung galaxy s20 phone I'm thinking of trading in for a Samsung galaxy s21+ or Ultra with Telus. Have 10 months left on my tab so $330 tab and $304 tab bonus. Just wondering how I would go about doing t... j260a software update

I need update software sm j260a my phone last updates 2019 android 8.1 version now i need update new android version 9.0(?).Can you tell me when you do updates software sm-j260a new android version 2021?My email is ****Please i need update my phone s...

Easy Roam

Why won't Telus allow this to be added to any postpaid plan? They say my plan is not eligible. Doesn't make sense. I see the option to add it on my phone but somehow it's disabled because it generates an error message. I know that physically it can b...

Call Control

How long does it take to add this? I've waited 24 hours and the system still says it's being added and to check back later. Isn't this stuff all automated and digital? I'm pretty sure when I added it to my home phone, it worked right away.

Can't port my numbers out of Telus

I have a business account and a consumer account, 3 numbers that I want to move to Rogers. I've been trying all morning, actually almost 5 hours on hold between Rogers and Telus. It seems that the problem is with Telus. Rogers sends the port-in reque...

Mike-M by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! rejected from gateway

Greetings,Same problem as user "h3" posted earlier about using the Telus Email to Text service:Email "texts" sent to from a Shaw email server don't reach the phone (no error message).Testing with and another email provider in ...

robertb1 by Just Moved In
  • 1 replies
  • 0 kudos

Note 20 Ultra 5G VoLTE setting absent

Ever since a software update last year, my VoLTE toggle in settings/connections/mobile networks is now gone. Anyone else experience this? Telus told me to call Samsung and Samsung told me to call Telus......Samsung Galaxy Note 20 ultra SM-N986W

Peace of Mind Connect Plan Bait & Switch?

I've been on a "Peace of Mind Connect" plan for a few months now with a phone and two data devices (3 SIMs). The plans allow unlimited number of devices to share one data bucket (15GB in my case) with no additional charges per device. I pay one fee p...

andirons by Friendly Neighbour
  • 2 replies
  • 0 kudos