France travel plan ?
Hi ! we will be in France for 40 days this summer. Paying 15$ per day is too much. I'm with Telus wuth an EPP plan. Do Telus offer international monthly plan like they do for the USA ? Thanks !
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Resolved! Request Mobility Service Improvements
Hi folks,Wondering if there is a place or method for requesting service improvements. I regularly ride the West Coast Express (Vancouver’s budget GO Train) into Vancouver, and there is a big dead zone along Burrard Inlet (Port Moody into Burnaby). Gi...
Come on Telus! Fix/change/update your e-sim support policies.
I just received my brand new Samsung Galaxy S23 Ultra. Amazing device, but that's not why I'm here today.Please "Kudo" this of any of it applies to you.My old/current device had a physical sim card and an e-sim activated for my second number.Naturall...
Mobility Prepaid Receipt
I have a Telus mobility prepaid account. Since I'm self-employed, I'm trying to download all my billing receipts for tax purposes. I can't find any receipts, just a record of my transactions that only goes back three months. When I had a mobility sub...
Mobility Coverage
How do I report mobility coverage concerns over to a team who can make decisions around expanding the mobility coverage or fixing the coverage issues. In our community of Nolan Hill NW, Calgary. AB including few surrounding communities, there is a gr...
Poor cell coverage
Has anyone else had poor cell coverage in the newer areas of Edmonton just west of St. Albert? (Kinglet, Trumpeter etc.)
Fido cancelling number that was moved to Telus?
Used Fido prepaid before moving my number to a contract with Telus one year ago, all working fine since then. Today I received a robot call from Fido telling me that my number might be cancelled and I should reach out to them. Didn't look like a scam...
Is 911 fee mandatory for pre-paid plan?
I was charged 8.25$ for 911 fee on March 1st. I was charged before is because I didn't have any balance left then, I think. Why I was charged 8.25$ for 911 fee and is it mandatory to pay?
What should I do?
Hi, my name is KyrstenI wanted to ask this question because I am new to tell us mobility and has a new customer. It has been nothing but terrible. I have been with Telus internet services for years and I used to always be able to get through to them....
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