Mobility Services
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Latest topics

Is 911 fee mandatory for pre-paid plan?

I was charged 8.25$ for 911 fee on March 1st. I was charged before is because I didn't have any balance left then, I think. Why I was charged 8.25$ for 911 fee and is it mandatory to pay?

Azteker by Organizer
  • 1205 Views
  • 1 replies
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Stuck in the United States with no Service

Have you ever experienced the frustration of having your phone damaged while travelling abroad? I certainly have, and it's not a pleasant experience. Recently, while in the United States, my phone was damaged beyond repair, and I had to purchase a br...

What should I do?

Hi, my name is KyrstenI wanted to ask this question because I am new to tell us mobility and has a new customer. It has been nothing but terrible. I have been with Telus internet services for years and I used to always be able to get through to them....

SK_Mag by Neighbour
  • 2582 Views
  • 5 replies
  • 0 kudos

Can-US Plan iPhone settings?

Sorry for the dumb question, I just recently signed up for a CAN-US plan and I was wondering how the roaming thing works. As per the Telus app, easy roam is enabled.. According to the Telus site, I will not be charged the daily roaming fee because of...

T4r604 by Neighbour
  • 2207 Views
  • 2 replies
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Wifi calling never works

I have starlink satellite internet and it seems that wifi calling doesn’t want to activate 90% of the time and I don’t know what else to do. I contacted support and they do some resets and it starts to work. Next day same issue. Works great with work...

Kman82 by Neighbour
  • 1749 Views
  • 2 replies
  • 0 kudos

Resolved! Speaking With An Agent

I have not been able to either receive or send a text message on my phone since 7 February 2023 and in trying to call I get the automated system which wants to send a text message in order to help me connect, which I can't receive. I try Telus Assist...

MyTelus App Not logging in

Whenever I attempt to log in to the MyTelus app I input my login information and it gets accepted then the app just loads (does the 3 dot thing) forever and never logs in. Anyone else having this issue? Is it only on Android or potentially only on my...

Jfyfe by Neighbour
  • 1579 Views
  • 2 replies
  • 0 kudos
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