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5 G Ottawa


I have a 5G account in Ottawa that tells me I can get access to speeds of up to (That's the selling point, up to ) bleh bleh bleh.. However my speeds are often closer to late 90s broadband ..20m/sec sometimes less. On a iphone 15 pro max so thats not the issue, had the same issue on a 13 


Community Manager
Community Manager

If you visit the TELUS Coverage Map page at: and after inputting your address, confirm that you're in an area where you should be getting faster should be able to see a green 'Report an issue' button to fill out a form with contact info. It goes directly to our network team for investigation.

Yeah I have done that a few times.. Sadly there is no "Anywhere in the city " Button