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Websotre order support

mimico_4
Neighbour

Has anyone been able to get in touch with the webstore supervisor or manager. 

 

Ordering off the webstore has been the biggest hassle ever. there are problems with all aspects of my account. the mobile plan, the amount i pay monthly for the device, the monthly credit amount.  All are different from the amount on the recipt i was emailed when i signed up and no one seems to be able to fix it. 

 

I keep getting passed around, I've tried emailing the webstore but we are 8 days into the 2-3 business day response time 

Does anyone have a good method to fix these issues?

4 REPLIES 4

A-B
Community Manager
Community Manager

Definitely not the experience we want our customers to have. I'll send you a private message to discuss further.

I am having a nightmare time tying to get through to webstore just to verify my order that’s 4 days late.   I am on hold as I type this. It’s been nearly 2 hours , AGAIN, and they close in 50 minutes.  Will they just leave me on hold or just cut me off.  

TELUS_Support
Official Support Team
Official Support Team

Hi @Rducloux we can help with your issue. We'll send you a private message for assistance


If our reply resolved your issue, please click on Accept as Solution to help others in the community.

mimico_4
Neighbour

Has anyone been able to get an email back from the webstore? 

 

I am 9 days into my we will respond in 2-3 business days and still no response