Websotre order support

[mimico_4]

Has anyone been able to get in touch with the webstore supervisor or manager. 

Ordering off the webstore has been the biggest hassle ever. there are problems with all aspects of my account. the mobile plan, the amount i pay monthly for the device, the monthly credit amount.  All are different from the amount on the recipt i was emailed when i signed up and no one seems to be able to fix it. 

I keep getting passed around, I've tried emailing the webstore but we are 8 days into the 2-3 business day response time 

Does anyone have a good method to fix these issues?

[A-B]

Definitely not the experience we want our customers to have. I'll send you a private message to discuss further.

[Rducloux]

I am having a nightmare time tying to get through to webstore just to verify my order that’s 4 days late.   I am on hold as I type this. It’s been nearly 2 hours , AGAIN, and they close in 50 minutes.  Will they just leave me on hold or just cut me off.  

[TELUS_Support]

Hi @Rducloux we can help with your issue. We'll send you a private message for assistance

[mimico_4]

Has anyone been able to get an email back from the webstore? 

I am 9 days into my we will respond in 2-3 business days and still no response