I recently sent two phones back to the 'trade-it-back' program. Both phones were returned in working order with no scratches. However, lines show an additional charge after Telus's review of the phones. I called Telus to get pictures of the damages and was told to contact [email protected]. Its crazy to think Telus can charge your account without any details of the assessment provided to the customer.
Still haven't heard back.. Telus is there a phone number for customers to contact this team directly?
I would like to dispute these charges and request that you send me pictures of any damages so I can compare them.
