June
I am experiencing a problem in my phone (iPhone 14 pro). It is disconnecting my data calls(Especially WhatsApp, messenger) when i am calling using mobile data. It showing as reconnecting every 5 seconds and loosing signal strengths suddenly even i am in a fully covered area (downtown Kamloops). I tried restarting, changing voice and data to LTE and 5G time to time. I called customer care twice and visited TELUS showroom in Kamloops Downtown, I was told to switch the mode to LTE and not 5G. No point of using LTE when I am paying for 5G connection. And since I need to call my family using WhatsApp most of the time, I want a proper solution for this. I am on a contract for 2 years, What should I do?
June
Hey @D_sahan - Try using LTE. I understand you are paying for 5G, but it is a troubleshooting step to try to reduce as many variables as possible.
You could try swapping your SIM to a new one as well
June
I have been using LTE for the last two weeks. But there is no improvement. I am really fed up with this. What else can we do? I took out my sim card today, cleaned it and inserted it again. But no progress.
June
I would visit a TELUS store near you and advise them of the problem to see if they can replace the SIM card for you
June
June
Network Settings Reset:
Check for Carrier Settings Update:
Software Update:
Disable Wi-Fi Assist:
Check App Permissions:
Network Coverage:
5G vs. LTE:
Contact Tech Support
June
Okay, I will do it today and check if that helps.