June
I am experiencing a problem in my phone (iPhone 14 pro). It is disconnecting my data calls(Especially WhatsApp, messenger) when i am calling using mobile data. It showing as reconnecting every 5 seconds and loosing signal strengths suddenly even i am in a fully covered area (downtown Kamloops). I tried restarting, changing voice and data to LTE and 5G time to time. I called customer care twice and visited TELUS showroom in Kamloops Downtown, I was told to switch the mode to LTE and not 5G. No point of using LTE when I am paying for 5G connection. And since I need to call my family using WhatsApp most of the time, I want a proper solution for this. I am on a contract for 2 years, What should I do?
June
Hey @D_sahan - Try using LTE. I understand you are paying for 5G, but it is a troubleshooting step to try to reduce as many variables as possible.
You could try swapping your SIM to a new one as well
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June
I have been using LTE for the last two weeks. But there is no improvement. I am really fed up with this. What else can we do? I took out my sim card today, cleaned it and inserted it again. But no progress.
June
I would visit a TELUS store near you and advise them of the problem to see if they can replace the SIM card for you
If our reply solved your issue, please click on "Accept as Solution" to help others in the community.
June
June
Network Settings Reset:
Check for Carrier Settings Update:
Software Update:
Disable Wi-Fi Assist:
Check App Permissions:
Network Coverage:
5G vs. LTE:
Contact Tech Support
If our reply solved your issue, please click on "Accept as Solution" to help others in the community.
June
Okay, I will do it today and check if that helps.