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Average time for processing

Hi I've signed up for a byod plan last friday, it said it was approved and it's still processing. What is the average time this takes . Because it's been a week today

Belfry by Neighbour
  • 1630 Views
  • 1 replies
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Resolved! $3 Data Block Charge for Voice Only Plan

I have a corporate voice only plan through work, yet I am now being charged $3 a month for a data block. My question is why am I being charged this on a voice only plan, and how do I get this charge removed? Using the live agent option has been hopel...

Call control doesn’t block or identify private/unknown callers

Hello,I have call control enabled on my account. A private caller was able to “pass screening”. The private caller is listed in the call control list as passed screening as well.I thought call control would take care of this ?I guess if someone is th...

Dgc by Helpful Neighbour
  • 5633 Views
  • 7 replies
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Resolved! Doesn't Telus blacklist stolen phones?

I Had my phone stolen from me and when I went and got a new SIM card and told them my phone had been stolen they never blacklisted the IMEI. I basically paid $1200 for some random persons new phone I mean it's not really hard to get past frp these da...

4ndyu53r by Neighbour
  • 2621 Views
  • 1 replies
  • 0 kudos

Online Trade Ins

Never process a trade in online, even if there is an good trade in bonus credit.The only reason I completed my trade in online was for the bonus credit because duh. I have gotten confirmation that they have already gotten my old device back in Oct. a...

Tkbest by Neighbour
  • 3471 Views
  • 5 replies
  • 0 kudos

Poor Data Alberta

Hello, I am experiencing severely slow data in Beaumont, AB. This has been going on for at least a week now. I get signal and can use voice, but the data connection is so slow I can’t even perform a speed test. I have travelled a bit to different are...

Trento by Neighbour
  • 1575 Views
  • 1 replies
  • 0 kudos

Cannot add data topup while travelling

Does anyone know why I can’t add a data topup while travelling? The app and telus online (web service) both syabI should be able to. The app tells me I’m ‘not eligible’ and the web service tells me ‘try again later’.

seh by Neighbour
  • 3137 Views
  • 5 replies
  • 0 kudos

Telus Loyalty

It amazes me when you contact loyalty department you get someone who doesn't care you are a long time customer. They make you wait long times and at the end they refuse o give you any reasonable deal but will give them to new customers. Then they giv...

jfr by Organizer
  • 7067 Views
  • 2 replies
  • 0 kudos