Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Resolved! Wifi Calling refusing to connect Galaxy S9

I have an unlocked Samsung Galaxy S9 which is in perfect condition. I brought it back to Canada from the US, phone is completely paid off and was unlocked by the carrier it came from - AT&T. For some reason the WIFI calling refuses to setup when I ha...

Upgrading

I purchased a Galaxy 20 about 4 months ago and I absolutely dislike it - I obviously have a balance on the phone but wondering what are my options for going back to an iPhone? I got an email about a promo flash sale for $0 down etc and if you have a ...

About telephone salesperson

Last couple days I received someone said from telus, and tried to convince me to change my phone plans. Anyway, at the end, I don’t have a credit card, so the salesperson on the phone texted me the emails for e-transfer of the deposit for the new pho...

Minaduki by Just Moved In
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Resolved! Unlimited 20

Unlimited 20 Unlimited nationwide talk, text and 20GB of high-speed, unlimited, shareable dataCan you share data with other phones on the plan this plan?

SheldonM by Just Moved In
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Telus Easy Roam

I don't know why Telus refuses to provide me with the Telus Easy Roam service for my mobility service. Yes, I do have an old plan. Telus tries to tell me that the service is not compatible but that is blatantly false because I once spoke with a very ...

Resolved! Help with porting my number from Rogers

Looking for some help here -I’m trying to port my phone number from Rogers. I went through the MyTelus app - requested the # change, input my account info and got the confirmation text with my Rogers SIM card in the phone. I replied “yes” and the num...

Resolved! OnePlus 9 5G -Why can't I access 5G

I have a OnePlus 9 5G phone from T-Mobile & I am using it on TELUS - I can not access 5G why? The 5g dose not even show up in the phone. I was told to get a new sim which cost me 16.95 at the TELUS store as it would not let me order one online for 10...

Talk Text 100 with OTP

I maintain a personal hone number using a prepaid Talk and Text 100 plan, as my employeer insists that I use thier cell phone and number for work. I would still like to use my personal number for online account that require One Time Passwords that ar...