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Over the past week my wife tried recording a number of shows and they ended up not getting recorded.Today I had a live show (Can v USA final game) programmed to record. I checked it 2 hours and double checked it one hour before it was to start. We al...

Telus Reward Point Expiry

I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are going to expire at the end of this month, January 2025!...

Canada Post equipment return delay, but Telus charged me 125$

I returned the equipment (a TV modem interface) within the specified timeframe via Canada Post, following the established procedure. Due to the ongoing Canada Post strike, Telus provided the following statement on their website: Well, Telus not only ...

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Purolator Delivered Phone to Unknown Recipient

Ordered a Pixel 9 from Telus - unfortunately, Purolator delivered it to an unknown recipient. What do I do now? Who do I contact to get another phone sent to me? Thanks!

Channel requests

Since Telus is adding some FAST channels to their lineup, could they please add the following: - Global News Calgary streaming channel- Global News Edmonton streaming channel- CityNews 24/7 Alberta streaming channel (This is already on Rogers channel...

Why are online support requests always broken?

Whenever I try to submit a support request, I always get a message informing me that you are experiencing technical difficulties "We were unable to submit your form due to technical issues. Please try again.". On the page where it says "keep track of...

Asurion Device Care price up - fix this Telus

So this is why customers don't trust Telcos in this country. Asurion gets to unilaterally raise prices - it's explained that it's not a contract, but when you sign a 2 year device contract with Telus, you expect that the price you sign for (collectiv...

Overcharged again

I was overcharged again!!!! This is after I was overcharged $500+ a few months ago, now its $175. They keep saying I have equipment to return which I don't and they booked a home service installation for a place in Cranbrook randomly where I don't li...

Homeview camera issues and billing discrepancies

When renewing my internet/tv/security in December, the ‘team leader’ told me I could get a doorbell camera, $2 a month and they’d reduce my other plan by $3. Since then I have had 3 non-working cameras. The first 2 were sent back, to which I then rec...

Support Request Not Working

When calling Telus, they claim they are unable to help and request the customer to file a "BUSINESS SUPPORT REQUEST" online. The form does not work. It does not allow you to submit a request online.