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Does Telus have any humans still working for them. All I ever get is a useless stupid chat or that does nothing but give me the runaround. When I get back to CANADA I’ll be dropping my Telus Mobility account

Can no longer view google docs?

just got off a long and frustrating call with telus tech support. I sent my husband a google doc today and when he got the email, first it said “my email address was outside of his organization” and then when he went to open the doc, it said he didn’...

4k PVR and Activation Code Problem

My sister's 4k PVR was a little problematic, so several months ago we received a replacement. The PVR replacement asked for an Activation Code which Telus did not provide. We ended up sending it back and sticking with the old PVR. The old PVR finally...

Legitimacy of this number

Good evening, I was looking at RedFlagDeals and came across a post about a promotion. I called the number +1 866-558-4146 and was transferred to the sales department, then to the loyalty department. A representative mentioned pricing of $30 per month...

Canada Post equipment return delay, but Telus charged me 125$

I returned the equipment (a TV modem interface) within the specified timeframe via Canada Post, following the established procedure. Due to the ongoing Canada Post strike, Telus provided the following statement on their website: Well, Telus not only ...

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Collections With No Notice

I am lucky to have answered the phone and paid the collections account with General Credit Services before it was reported to the credit bureau. I received a phone call from General Credit Solutions in regards to an account that was closed 2 YEARS AG...

Identity Verification through reauthid.com not working

I'm trying to complete my Telus web store order and I need to go through the identity verification process where I upload a picture of my ID and a selfie. The online process isn't working for me, is there a way that I can go to a corporate store to c...

What should my 5G+ 350GB data speed be at min?

I am in Winnipeg, MB I am 3GB into my 350GB 5G+ data plan I don't have wifi and my speeds are showing up around 5.85Mbps(Download) & 13.8Mbps(upload) and hasn't gone higher then 25Mbps for each of those. What's going on I am in the 5G coverage area f...

MyTelus App

Anyone getting "your bill is overdue" notification on the mytelus app when in fact it is paid up in full.Very confusing as I generally pay my bill as soon as statement is available.

Help! Bill credits missing

I am desperately trying to get help from Telus, apparently I don't know my security pin. I have reset it twice through the Telus web app yet I end up in an endless loop with the automated help as it doesn't recognize the new pin. I am missing some cr...