TELUS Neighbourhood

Jenz18

just got off a long and frustrating call with telus tech support. I sent my husband a google doc today and when he got the email, first it said “my email address was outside of his organization” and then when he went to open the doc, it said he didn...

Jenz18

Hello! We got fibre connected last week and were so excited as we have been waiting YEARS!! However, we have been having multiple issues ever since. When we pause live tv now, often after one or two minutes, a message pops up that says ‘this channel ...

Jenz18

Well here we are almost 2 months since fibre was installed and we are wishing we never had it done. The main PVR has no issue watching live tv, recordings, etc but all of our WLS boxes are now so frustrating to watch. We have had two installers out, ...

Jenz18

Hello,What information do you need me to send you to aid in our investigation? We are so frustrated as nobody seems to know how to help us with the myriad of issues since fibre was connected to our home on Oct 16thThanksJen Allan

Jenz18

We decided not to go with the cloud based as the installer said it’s not as good, won’t hold the recordings beyond 90 days, etc. I guess we will see. But yes, before our fibre was installed a week ago, we could pause live tv for up to 60 mins and whe...

Jenz18

Thank you. The installer was back yesterday and installed some secondary box for the fibre connection and also swapped out our PVR. This morning when pausing live TV for mere moments, we got the same message that the channel has jumped to live TV. I ...

TELUS Neighbourhood

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Issues since fibre connected

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