Sonos Arc soundbar and new android/evolution box

[Jenz18]

We had evolution boxes hooked up yesterday. While everything seemed to go well, we have an issue with our main tv that uses the Sonos Arc soundbar (a Sonos Beam soundbar in another room is working just fine). The new telus box is interfering with the arc soundbar and will only allow us to watch thru the tv speakers now. The installer told us to unplug everything last night and when we did and re-hooked back up, everything worked for a bit but this morning, it’s back to tv speakers. Tried to reboot everything again this am but now NO sound comes thru the soundbar! Super frustrating….been doing some reading and found folks talking about needing a CEC-less adapter because of the telus box interference? I need to buy another item to make this sound work the way it used to? I sincerely hope there is a fix - this whole fibre ‘upgrade’ has been a nightmare for over 6 months…..

[Jenz18 · Accepted solution]

Ok so we believe we have figured this out (at least it’s working this morning!). We went into device settings then device preferences on the android box and then into HDMI. We turned on both of the CEC settings (they were off). So far it seems ok. We will see how the day goes! Will update here if anything changes. We have other soundbars in the house that are connected via optical cable that don’t have this same issue but the ARC is connected via CEC and therefore needed this intervention.

hope this helps someone else! 😊