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Achieving optimal upload, and download speed from your TELUS connection

After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...

Let’s tackle the new kid on the block - PureFibre X Internet 3G

This new offering of the Internet 3.0Gbp/s plan is currently rolling everywhere the previous PureFibre X Internet 2.5Gbp/s plan was offered. In my opinion, and only in my option here, I believe TELUS has created unnecessary questions with this new na...

TELUS Wi-Fi Hub port forwarding causes Google Hello doorbell to disconnect

I have Google Nest Hello Doorbell camera software version 4110055 and a TELUS Wi-Fi Hub v3.00.24 build10. If I port forward ANY port to any device on my local network, my Doorbell camera reports that it is offline. removing the port forward immediate...

Resolved! Customer service informed me that there's nothing they can do

Moving services, was informed fibre optics was available at new location.A month later they realized it was an error.I didn't renew my lease, to find cheaper office. Where I don't have access to internet to continue working.I trusted Telus.Now my onl...

Actiontec T3200 Bridge

Actiontec 3200: port 1 is in bridge mode and wifi is disabled.My wifi router is hardwired to port 1 via ethernet.Everything is working fine.Whether I am connected to wifi on my router or connected via ethernet, I would still like to access clients/no...

Resolved! Tree Trimming on Public property and its bring down the Telus Fibre

Hi there, who can I contact and send pictures if needed to trim the tress as the branches are overgrown and may bring down the Telus Fibre optic lines in the near future? Its on a Telus wooden pole and I know its the Telus fibre optic line as I saw t...

Fibre Construction

Hi there. Last summer we received a pending fibre construction notice in Ranchlands Calgary - happy to hear it - it had a lot of information about the process and had me fill in a bunch of information - since that time - nothing has happened. Can you...

When can I order fibre?

Telus contractors recently installed fibre in my condo. All work is done in the units. All floors are connected to the comm room and the comm room is connected to the street. Unfortunately it still shows my address as unavailable on order.fibre.telus...