Internet & Home Phone
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Resolved! Nokia fiber box

First, WHERE IS THE ENGLISH??? When you converted me from copper to fiber,I was told the fiber box had a battery that may lastup to 3 hours if the power went out.My power just went out.I had no internet and no phone.Does the Nokia box have battery ba...

Randyh2 by Friendly Neighbour
  • 3820 Views
  • 5 replies
  • 1 kudos

wifi booster with wifi 6 hub/nah

I am told by the tech that came by to upgrade my old ac gateway to the nah and the wifi hub that my old telus booster will not work anymore with the new equipment and proceed to take away all 3 of my booster including 2 of them that i paid for with m...

Fibre install in community

Telus sent a letter that signed permission would be acquired prior to entering property. This was not done! They hydro vac’d 3 large holes over a month ago and have not returned with no communication to date! My front yard looks like a war zone. I wo...

Gavlowe by Just Moved In
  • 1115 Views
  • 2 replies
  • 0 kudos

Cannot Access https://mybluelink.ca/ On TELUS Network

https://mybluelink.ca/ is the OFFICIAL Hyundai website to connect to their cars.It doesn't work in any device connected to my home wifi. But works just fine if I am connected to a VPN or in other networks like Shaw or on 4G (mobile). Similar issue: h...

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ramgt1 by Neighbour
  • 1681 Views
  • 4 replies
  • 0 kudos

Checking for closed/open ports?

This is my first post. Hello all, I am having some issues running a particular protocol with m VPN service. They have asked me the following: "kindly contact your ISP to check if port 31337 UDP is closed and request to have it open." Is this somethin...

davis_js by Just Moved In
  • 1784 Views
  • 4 replies
  • 0 kudos

Resolved! Why Telus hides WiFi 6 equipment from cutomers?

I recently got a PureFiber plan from Telus and yet no chance to have WiFi 6 with it. It is saying WiFi 6 included but there is something wrong with this term. First they installed a T3200 which was not a Wifi 6 router, then after many calls they sent...

Mahdi by Neighbour
  • 14488 Views
  • 11 replies
  • 1 kudos

Invalid IP configuration

Hi, I just started a new laptop but don't have a radio in it so I plugged in the cat 5 from a coax converter box, the light comes on the port and it shows in troubleshooting that it's connected without internet access stating invalid IP configuration...

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