Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Telus Fibre contract renewal

Hello! I've got a two year Telus PureFibre contract that expires next month. I believe the price is going to go up by $60 after this is up. Will Telus let me sign a new contract to get the latest pricing on Fibre internet, for example, I have 750 spe...

tmosh by Just Moved In
  • 1 replies
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Resolved! Telus PureFibre coming to your home: When?

I received two letters from Telus Vice President in March 2021 informing that Telus would contact us for connecting to PureFibre. I haven't been contacted yet. I am in Lake Chaparral Community. When is fibre optic line coming to this community?

AKumar by Organizer
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Expected internet speed

I just had 1 gig fibre installed. On a wired connection, I’ve seen 640mbps. On wifi, I can get up to 550mbps sitting in front of the modem with my i7 laptop or iPhone XR. On my previous provider, I would consistently get 640mbps on wifi. If I run a s...

Mikeer by Neighbour
  • 4 replies
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Moca devices on Telus Hub based internet

In case anyone is wondering about Moca devices, here is my experience.I have a 3 story apartment with Telus hub modem in lower floor. Wifi is congested, and top download speeds in upper floor range from 25 mbs to 80 mbs, with 40 being the average. Te...

Change IP Address to register as local area?

How can I change my IP Address so that it physically identifies me as being a BC resident. Currently it comes up as Edmonton Alberta and is blocking me from doing anything online that requires you to be in BC. For example, my NHL Live subscription no...

Application Mon TELUS

J'essaie de me connecter avec l'application Mon TELUS, mais quand j'entre mon # de compte et mon code postal ça ne fonctionne pas, sa dit que j ai fait une erreur dans mes infos et qui ne trouve pas mon compte Telus. Pourtant je me suis inscrit. Quoi...

MissAno by Just Moved In
  • 1 replies
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Resolved! Major internet connectivity issues

Hello, I’m based in Surrey and have had massive headaches with my internet. Today however my internet has completely stopped working no matter how many times I reset and restart my modem. I have a T3200M with it connecting to a white Nokia box. There...

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