Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Latest topics

Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 4 replies
  • 3 kudos

Google Maps - How to solve Organization Administrator issue

Hey everyone! We’ve noticed a few threads pop up from customers having trouble getting access to their Personal Google account data (Google Drive, Docs, Sheets, Photos, YouTube, etc.). This issue is typically caused by an error known as “conflicting ...

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cpantelis by TELUS Employee
  • 21 replies
  • 4 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 66 replies
  • 2 kudos

Bandwidth Monitor... or lack of.

Hi. The Telus account "view usage" information is... poor, to put it kindly. Always days behind, and I suspect/believe, not very accurate (i.e. they say I used 183GB on my last cycle; the actual bill says 194GB).It would seem with the introduction of...

emcee2 by Coach
  • 3 replies
  • 0 kudos

Resolved! Switched from plan 25 to plan 50, internet now more slower.

Hello, A few weeks ago the internet sometime went really slower at certain time, we decided to switch to a better plan, the 50, but now all day is slow, no matter which device we are or if its connected to the modem is slow slow. This test was the be...

carlos by Just Moved In
  • 3 replies
  • 0 kudos

Resolved! ISP Offer IPv6 Connectivity?

This question was asked over 2 years ago and had no eta, at that point. there a public roadmap with an ETA on the availability of IPv6 Connectivity to Telus Internet customers? It's a bit ridicul...

mtylerb by Neighbour
  • 35 replies
  • 1 kudos

Mac time machine w/ air port and optik set up

Hello!This is more for users on a mac however if you use time machine to back up your computer on window may apply.When telus set up optik they use there own wifi system this will NOT work with our time machine the work around is to ask that your int...

lafrance by Neighbour
  • 34 replies
  • 0 kudos

Resolved! Galaxy S6 Edge does not work with Optik on the go

According to the Optik on the go app on my Telus Galaxy S6 I am not in Canada.That is what it says no matter what channel I try to stream in the app. Does not matter if I am on WiFi on the home Actiontec router, LTE, or some other Wifi network. This ...

Upcraft by Ambassador
  • 4 replies
  • 0 kudos

Help ...why i can t suscribe at other channels

Why i m not able to suscribe to the wwe network on my optik tv?Please help me because when i try to press ok then there is something #102 you can t suscribe this channel at this time

iqbal by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! RE: Windows Live Mail (in Windows 10)

I currently have an HP laptop computer which runsWindows 10. On this computer I have Windows Live Mail. Just very recently, I also purchased a desktop Lenovo computer which came with a Windows 8.1 operating system, which I shortly upgraded to Windows...

luddite by Neighbour
  • 10 replies
  • 0 kudos

Resolved! New internet connection delay?

Hi,I wish to transfer from my current ISP to Telus Internet. I have scheduled to end my current service as of 1st September. As such, I wish to begin my new Telus service as of 2nd September to minimise the internet service gap.However, when I spoke ...

burko24 by Just Moved In
  • 5 replies
  • 0 kudos