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SmoresGuy
TELUS Team MemberJoined 6 years ago
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Re: Honeywell Redlink
Hey ericwitko, can you clarify, are you using both the bridging and the IP address range change? If so, that is not expected, and you should be using only the ip address change. Bridging will create unnecessary exposure to the internet on your Honeywell device, as there is no protection in play. If you are using the steps outlined above, you should be able to connect and manage your Honeywell devices.39Views0likes2CommentsRe: Honeywell Redlink
Honeywell RedLINK Connection Update Hello TELUS Community! Important Security Notice: We've discovered that using network bridging with the Honeywell RedLINK (THM6000R7001) may leave your device vulnerable to unauthorized access. We're sharing a safer connection method to keep your home protected. What's Happening? The Honeywell RedLINK uses the same network address as your TELUS Gateway, causing connection issues. Instead of using bridging (which bypasses security features), follow our secure solution below. Keeping Your Device Secure To protect your smart home, please avoid using network bridging as it can expose your device to security risks. Additionally, we recommend using a unique password for your Honeywell account - just like having different keys for different locks in your home. These simple steps help keep all your connected devices safe. Solution Steps You'll Need: Computer with ethernet cable Gateway credentials (located on your Gateway) Connect to Gateway Connect computer to Network Access Hub/TELUS Modem using ethernet Open browser, go to 192.168.1.254 Log in with Gateway credentials Update Settings Go to Local Network/LAN settings Change Gateway IP: 192.168.1.254 to 192.168.2.254 Save changes Gateway will restart Unplug ethernet cable Refresh Network Reconnect ethernet cable Test internet connection Restart WiFi Boosters Reconnect Devices Restart TELUS TV boxes Reconnect WiFi devices Restart smart devices Restart Honeywell device Success Check: Devices should show 192.168.2.x IP addresses. If anything isn't connecting, simply restart it. Need help? Our support team is here to assist you! Note: This solution keeps your device protected while maintaining functionality.1.5KViews3likes9CommentsRe: Telus email account attempting to login to google maps over and over again
Hey Everyone. Thank you for your patience and feedback on this issue, and the example details you provided. This has been helpful with resolving the issue. We have been able to work with Google on the issue and they have made a change to reduce the frequency of the alerts. They are working on a full fix and will have this completed for us soon. I have noticed that my frequency is much lower now and I am not able to reproduce the issue as much as I could before. The one app that is still pretty consistent is Maps, which we have raised back to to Google and they are working with the team on resolving. As more updates are provided, I will continue to provide them to you here. Thank you!8.3KViews1like0CommentsRe: New Google Sign-in and Telus Email
Hey Everyone. Thank you for your patience and feedback on this issue, and the example details you provided. This has been helpful with resolving the issue. We have been able to work with Google on the issue and they have made a change to reduce the frequency of the alerts. They are working on a full fix and will have this completed for us soon. I have noticed that my frequency is much lower now and I am not able to reproduce the issue as much as I could before. The one app that is still pretty consistent is Maps, which we have raised back to to Google and they are working with the team on resolving. As more updates are provided, I will continue to provide them to you here. Thank you!9.3KViews4likes1CommentRe: New Google Sign-in and Telus Email
Hey Everyone. We have opened a ticket with Google and will provide updates as they are made to TELUS from Google. If possible, can you share the following details with me, via a direct message, so we can provide the details to Google for troubleshooting? - Android Build Number = See Home > Settings > About [Phone/Tablet] > Build Number - App build number = See Home > Settings > Apps or Applications [> Manage Applications] > Docs > on top or bottom of the screen is the version number - Device/Hardware = See Home > Settings > About [Phone/Tablet] > Model number - Network Service = Please indicate whether 5G/4G/3G/Wifi/Offline (e.g. airplane mode) when you experience the issue. Thank you everyone for flagging this issue.23KViews4likes11CommentsRe: Telus email account attempting to login to google maps over and over again
Hey Everyone. We have opened a ticket with Google and will provide updates as they are made to TELUS from Google. If possible, can you share the following details with me, via a direct message, so we can provide the details to Google for troubleshooting? - Android Build Number = See Home > Settings > About [Phone/Tablet] > Build Number - App build number = See Home > Settings > Apps or Applications [> Manage Applications] > Docs > on top or bottom of the screen is the version number - Device/Hardware = See Home > Settings > About [Phone/Tablet] > Model number - Network Service = Please indicate whether 5G/4G/3G/Wifi/Offline (e.g. airplane mode) when you experience the issue. Thank you everyone for flagging this issue.9.7KViews0likes1Comment