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Connect App

Mam
Organizer
I Open Telus Connect. I was Logged out. It Wouldn't accept password. Changed password. Now Telus Connect says NOT on home wifi. Have done all trouble shooting. Why does this app keep dropping for me
1 ACCEPTED SOLUTION

I have this issue regularly. It was a treat the connect app worked for several months. Absolutely no reason, and it doesn't acknowledge WiFi.

Sadly I've called many times, and the tech folks haven't been any assistance

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3 REPLIES 3

A-B
Community Manager
Community Manager

Your best bet would be to reach out to our team at 1-888-811-2323 so they can look into your profile and investigate.

I have this issue regularly. It was a treat the connect app worked for several months. Absolutely no reason, and it doesn't acknowledge WiFi.

Sadly I've called many times, and the tech folks haven't been any assistance

Pattydee3
Organizer

The connect app is pretty dodgy overall. I wouldn't rely on it to monitor your network.