Forum Discussion

ichi730's avatar
ichi730
Icon for TELUS Team Member rankTELUS Team Member
2 months ago

TELUS Connect App not working

Unable to pause or unpause devices. Getting an error "Unable to process request". Are there any major updates?

3 Replies

  • ichi730's avatar
    ichi730
    Icon for TELUS Team Member rankTELUS Team Member
    2 months ago

    Thank you. Is there any major update for the last 2 days?

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      2 months ago

      Nothing in the past two days, though the issue that was causing some customers to get that error has been fixed.

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    2 months ago

    Hi! Please try opening your Connect app now — it should be working properly now!

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