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ichi730's avatar
ichi730
Icon for TELUS Team Member rankTELUS Team Member
25 days ago

TELUS Connect App not working

Unable to pause or unpause devices. Getting an error "Unable to process request". Are there any major updates?

3 Replies

  • ichi730's avatar
    ichi730
    Icon for TELUS Team Member rankTELUS Team Member
    24 days ago

    Thank you. Is there any major update for the last 2 days?

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      24 days ago

      Nothing in the past two days, though the issue that was causing some customers to get that error has been fixed.

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    24 days ago

    Hi! Please try opening your Connect app now — it should be working properly now!

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