Forum Discussion

Mam's avatar
Mam
Coach
2 years ago
Solved

Connect App

I Open Telus Connect. I was Logged out. It Wouldn't accept password. Changed password. Now Telus Connect says NOT on home wifi. Have done all trouble shooting. Why does this app keep dropping for me
  • Mam's avatar
    Mam
    2 years ago
    I have this issue regularly. It was a treat the connect app worked for several months. Absolutely no reason, and it doesn't acknowledge WiFi.

    Sadly I've called many times, and the tech folks haven't been any assistance
  • Pattydee3's avatar
    Pattydee3
    2 years ago

    The connect app is pretty dodgy overall. I wouldn't rely on it to monitor your network. 

A-B's avatar
A-B
Icon for Community Manager rankCommunity Manager
2 years ago

Your best bet would be to reach out to our team at 1-888-811-2323 so they can look into your profile and investigate.

  • Mam's avatar
    Mam
    Coach
    2 years ago
    I have this issue regularly. It was a treat the connect app worked for several months. Absolutely no reason, and it doesn't acknowledge WiFi.

    Sadly I've called many times, and the tech folks haven't been any assistance
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