Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Resolved! Third party router and extrernal IP

Hi, all. I recently got fibre to my house and decided to take the plunge and move (back) to Telus from Shaw. I'm going for the "full meal deal" meaning Optik, Internet and Home Phone. Installation is happening next week but before then, I want to mak...

dciarnie by Organizer
  • 3 replies
  • 0 kudos

Resolved! how to reset pop/smtp password

Using Thunderbird email client for email. My pop/smtp password requires change. Trying to reset using T'Bird client Security, no password is shown. It is blank. Password necessary to open eMail. Any help available?

jack2 by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Hdcp 2.2 error!!!

Just bought Sony str-dn1080 receiver and hooked my 60” plasma tv and optik box thru receiver. When I power on cable box it comes up breifly on tv screen but then cuts out and gives hdcp 2.2 error and to check HDMI cable. This box works when I plug di...

RyanM by Neighbour
  • 8 replies
  • 0 kudos

Resolved! Service Interuption

Why are all my Home Services ( TV and Internet)down while my neighbour is not affected? Your Tech support reports being able to connect to my router and my 3 TV boxes but nothing works.

changing by Just Moved In
  • 1 replies
  • 1 kudos

Resolved! CyberTAN devices

Hi All, I have Telus Optik TV (4K x 4 boxes) and I have Telus Fibre using 4 Telus Boost WiFi antennas (which rocks by the way). I have been using the My WiFi app on my iPhone, and it all works great. I do have a question on two 'mystery devices' that...


Awesome speeds on telus 150 on xbox

So I did a speed test last nite on old xbox one and got 180mbps download and 170 on upload. Just inquiring will telus upgrade the choice of faster than the soft launch of internet gigabit like maybe internet 1500? I. Might be willing to upgrade then....

Gateway discriminates against gaming consoles?

In all my years of IT weirdness, this one really is screwing with my head.Have a Telus branded Actiontec T3200M Gateway with my entire network setup with wired ethernet wherever possible. (Only thing to use wifi in my house is cell phones / tablets)....

Nev by Organizer
  • 1 replies
  • 0 kudos

Online gaming with Smart Hub

Is the Smart hub good for online gaming in rural areas? I have an Xbox One with a ISP that has a latency of 600+ which really sucks. Thinking of switching to Telus but need more info...

C_Berland by Just Moved In
  • 3 replies
  • 0 kudos
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