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Resolved! New PureFibre Install in a 42 Year House

Currently using Telus DSL in a older Vancouver Special built in 1977. No Cat cables/outlets, probably 2 pair copper line. Telus Fibre Optic came to my neighbourhood about 2 years ago and strung lines to most homes. They strung a line from the telepho...

Chris99 by Organizer
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Resolved! PureFiber ONT Size

Folks. I'm looking for the physical size of what I believe is the ONT. It would be the unit the take the fiber signal and converts to CAT5 or COAX. I do not want to drill holes through the exterior of my home so have purchased a waterproof Altemix NE...

Resolved! TELUS boost Wi-Fi - main connected via Ethernet works, second shows “wireless” while hardwired

Hi everyone,So I have a... setup.When I got TELUS having the modem in our bedroom made sense. We had our main computer there and so that’s where the modem is.Now in our post PC world the modem is there with nothing to do, so I got the boost main and ...

Resolved! PureFibre connection.

I have an appointment for PureFibre connection and will keep my current plan for TV, Phone, & Internet and have some questions and concerns that I can't find answers for. I am currently setup on Internet 15 with Optic TV and Telephone. 1. What happen...

Hoot by Neighbour
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Netflix email scam.

Hey, wondering if someone can help. I recently had an email from Netflix telling me to update my payment info. I asked my boyfriend to do it as he pays for a family account that I have my own log in for, its not actually my bank card on the account. ...

Wiring a new home

Just seeing what the ideal requirements are for finer in a new home.Do I run a fiber optic from the connection to the modem or cat 5 ??My existing house runs cat 5 from the connection point to a Modem in the centre of the house. What's the recommende...

Toshy by Neighbour
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Resolved! Free Unlimited Internet

I received a mail telling me I was nearing my limit, so I went to look at upgrading. On the welcome page it says I can get unlimited internet free if I'm on a 2-year plan. I am on the plan but can't find anywhere to upgrade to free unlimited. Can any...

TELUS E-mail and Norton Secure VPN - Cannot Send E-mail

So, due to some previous problems and concerns about e-mail security on less secure WiFi, I've installed Norton Secure VPN. Now - most of the time - when I try to send e-mail from Outlook 2016 on a Windows 10 machine I get a Send/Receive Error. This ...

DK-YYC by Helpful Neighbour
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Equipment Return through Canada Post

Please stop telling customers to bring their equipment returns unpackaged to Canada Post! I work for Canada Post and we DO NOT provide free packaging materials. It's very frustrating to have people come in expecting us to package things up for them b...

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