Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Latest topics

Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 1410 Views
  • 2 replies
  • 2 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 12371 Views
  • 61 replies
  • 2 kudos

PVR - No sound after Fast Forward

I lose sound on PVR after fast forwarding through commercials. I've tried everything I can think of to fix (including replacing HDMI cables) but nothing works. The only way to get the sound back is to turn pvr off/on, or change the source to somethin...

cpm by Neighbour
  • 2874 Views
  • 6 replies
  • 0 kudos

Set the correct country code for Actiontec 1000H?

We are located in Canada, but the V1000H broadcasts the country code "US" rather than "CA" like the other WiFi access points in our network and in our neighbours' networks. This causes various conflicts for various of our devices, including most of o...

j-beda by Neighbour
  • 13109 Views
  • 19 replies
  • 0 kudos

So what did I ever do to you Telus?

So what did I ever do to you Telus? Over the past few months, I have had a ridiculous number of Telus problems and spent many many hours on the phone with tech people. I have also waited around for tech support. One phone support event was 6 hours fo...

Liz1 by Just Moved In
  • 1454 Views
  • 1 replies
  • 0 kudos

Port blocking... STILL?

So, this is directed at telus more than anything, but its customers should be aware of this...There's been around a thread a month about this going back for a couple years. If you decided to run a web server, mail server, vpn, file storage, cctv syst...

hmakale by Neighbour
  • 30814 Views
  • 33 replies
  • 1 kudos

Billing help

I recently moved and returned my Telus equipment via Canada Post as requested. Now Telus says they did not receive the equipment and have billed me for it. I'm looking for help in getting credit for the returned equipment. I have the Canada Post rece...

Aubrey993 by Just Moved In
  • 1153 Views
  • 1 replies
  • 0 kudos

IPv6 Connectivity

My Telus internet will not connect to IPv6. I am connected to a new fiber network but on the connection status page of my modem it only ever says connecting under IPv6 WAN status and never registers a IPv6 WAN address. See below. Is this normal? No a...

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KDeweerd by Just Moved In
  • 3824 Views
  • 3 replies
  • 0 kudos

Samsung Sound Bar HW-K550, /Slimline 2 Remote code

I have Optik TV 4K and I just got a Samsung Sound Bar HW-K550. What is the amplifier code to make the Slim Remote to work with this soundbar. Code 7305 does not work. It would be nice to use the slimline 2 remote to control it all.

RaullyRAL by Just Moved In
  • 9338 Views
  • 3 replies
  • 0 kudos

internet in logan lake bc

when will you be putting faster inter speed in Logan lake BC the plan you offer now is horrible internet 6 is so slow it takes hours to download anything and you can barely watch Netflix or YouTube or play with people online and you make us pay a sim...

aryder by Just Moved In
  • 1975 Views
  • 1 replies
  • 0 kudos