Internet & Home Phone
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Chromecasts Not Working on Telus Wifi Hub

Has anyone had issues with chromecasts on a Telus wifi hub? We recently switched to Telus and ever since the chromecasts are intermittent at best with their connectivity. When streaming music, the connection drops every 30 seconds then reconnects abo...

Resolved! Unauthorized device on network

Hi there!I logged into my router and saw a device "name unavailable" with the MAC address 60:14:B3:55:A1:1D. When I looked up the MAC address on google, it comes back to "CyberTAN Technology Inc.". I found this device under the "Overview > Connected ...

Resolved! Hairpin Nat on Telus WIFI hub modem

How does one turn on hairpin nat? I can not access my subdomains that are pointed at my IP from within my internal LAN.I have the port forwarding enabled as well as a reverse proxy (Nginx Proxy Manager) running on my LAN. I can access the subdomains ...

Resolved! Reward Points

Where are my points listed? Also what can I redeem them for? I can't see the path to it!!

home phone support via telephone if you now have fibre

When you call in for home phone support (billing or other), if you have switched to fibre, some operators cannot access your information. They then transfer you to another area (not directly accessible to Telus customers) and you again must wait. Why...

lggg by Neighbour
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Resolved! Gmail and Telus voice-mail not playing well

I use the Telus voice-mail system on my landline. One of the features of that service is that I get sent an email when a voice-mail is left. This worked well up until the transfer to Gmail. Now when I receive a voice-mail Telus, as normally done in t...

Rick81 by Coach
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  • 8 replies
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Resolved! WHY - Telus logo in printed emails?

I have suffered through the transition to the Gmail world without too many problems. Now I am forced to carry the Telus logo on ALL my printed email. This begs the question WHY?? I don't want the Telus logo on my printed correspondence. How do I get ...

Rick81 by Coach
  • 3165 Views
  • 4 replies
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PureFibre Wi-Fi hub full bridge Asus Lyra

Hi everyone,I just switched from Shaw 300 to Telus 940/940. I have the asus Lyra mesh I used with the Shaw blue curve modem bridged, got over 300 down hardwired. Putting the Wi-Fi (arcadyan) hub into full bridge mode, it doesn’t go over 300. I’ve see...

Dliau925 by Neighbour
  • 2241 Views
  • 3 replies
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Resolved! Internet Usage Notification

I'm trying to figure out why I'm getting a notification telling me that I've used approximately 95% of my internet usage.95% would be if I reached 972 GB and I am NOWHERE near reaching 972 GB. So my question is why I am I receiving this false notific...

lifiqusi by Neighbour
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  • 2 replies
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