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wi-fi modem admin password is incorrect

SpottyDog
Neighbour

Telus just changed my router from the Actiontec to a new round white thing for which I cannot find a name.  My problem is that the admin password on the sticker is rejected as incorrect in the MyTelus app.  If I try to log in on my pc using 192.168.1.254, I get the same result.  Is there a work around or can Telus reset the password remotely?

1 REPLY 1

FuzzyLogic
Community Power User
Community Power User

Is it possible it's a Wi-Fi hub as seen here:

 

How to reset the TELUS Wi-Fi Hub | TELUS Support


Just a long time customer hoping to help.