Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 2 replies
  • 2 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 61 replies
  • 2 kudos

No internet

Is customer service closed? Our internet just shut off and I can't seem to reset the ZTE modem

Resolved! T3200 in bridged mode goes offline after an hour,,, reboot fixes it and then it goes offline again.

I have placed my T3200 fibre modem into bridged mode...It works fine for about an hour and then goes offline,, requiring a reboot to get my connection back... any ideas ??? I have factory reset the mode many times,,, currently it is factory mode, wit...

kengeroo by Helpful Neighbour
  • 31 replies
  • 0 kudos

Netflix subtitles unreadable

I am really frustrated with trying to read subtitles on Netflix through Optik TV. The white words do not show up against a white background. Why is there no way to change the appearance of subtitles on Netflix through Optik TV? And if there is no way...

psalmone1 by Just Moved In
  • 4 replies
  • 0 kudos

ZTE MF279 with External Routers(s)

Have one of these on order and hoping this works.I have a airport extreme router currently running my entire house with a lot of devices (iPads phones thermostat switches etc).I also have a wireless router in my garage about 100 feet from my house be...

Craig944 by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Fiber using Coax cable

So last week I got internet 150/150. The tech did not want to run a fiber line inside because he said it too much work like wtf. Soooo anyways he’s like I can use coax cable to use from the OMT to the Modem. So I said to him, isn’t getting fiber into...

Blackburn by Just Moved In
  • 2 replies
  • 0 kudos

500GB Mobile Internet Needed in Ontario

Hey Telus,I am a rural customer with no services in our area other than LTE TOWERS. We currently have Mobile internet through another company but the overages are outrageous. Paying around $260 for 100GB.I noticed that your company offers 500GB plan ...

Outage -- Service Status ?! Empty

So I don't know what is suppose to be under Service Status as it is New! In the mean time the lower mainland has outages and not much info on it.Internet was not working for a few hours and the tv had one channel (Global news) that was working. What ...

Just_LH by Advocate
  • 1 replies
  • 0 kudos