Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Resolved! INTERNET SPEED

We have INTERNET 150 and getting speeds of 39 Mbps download and 21 Mbps upload. Plus we have Wi-Fi Boost.Now we have rooms that have no wifi signal. Send a technician out ASAP.

TomK13 by Neighbour
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Resolved! Telus Arcadyan wifi hub - How to set-up two wifi frequency

Telus Arcadyan wifi hub - How to set-up two wifi frequency I will need to set-up one 2.4Ghz and one 5Ghz wifi, anyone got the manual for these set-up.We had them before, but after reboot the wifi hub, the 2.4Ghz wifi was gone.Need to get it back sinc...

Emon by Neighbour
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  • 1 replies
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Chromecasts Not Working on Telus Wifi Hub

Has anyone had issues with chromecasts on a Telus wifi hub? We recently switched to Telus and ever since the chromecasts are intermittent at best with their connectivity. When streaming music, the connection drops every 30 seconds then reconnects abo...

Resolved! Unauthorized device on network

Hi there!I logged into my router and saw a device "name unavailable" with the MAC address 60:14:B3:55:A1:1D. When I looked up the MAC address on google, it comes back to "CyberTAN Technology Inc.". I found this device under the "Overview > Connected ...

Resolved! Hairpin Nat on Telus WIFI hub modem

How does one turn on hairpin nat? I can not access my subdomains that are pointed at my IP from within my internal LAN.I have the port forwarding enabled as well as a reverse proxy (Nginx Proxy Manager) running on my LAN. I can access the subdomains ...

Resolved! Reward Points

Where are my points listed? Also what can I redeem them for? I can't see the path to it!!

home phone support via telephone if you now have fibre

When you call in for home phone support (billing or other), if you have switched to fibre, some operators cannot access your information. They then transfer you to another area (not directly accessible to Telus customers) and you again must wait. Why...

lggg by Neighbour
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