Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Resolved! Connecting Deco M5 to Advanced Wifi Modem

Hi, I’ve been using the Deco M5 ever since I was with Shaw, in the default router mode. Last week a Telus technician came to my place to hook me up to PureFibre 750, internet only (ONT in garage; advanced wifi modem installed in room on the second fl...

Is there no hope?

No internet signal.No supportLots of moderation though....go team....wouldnt want anybody to find out that crappy customer service is rampant in this industry

Geordie by Just Moved In
  • 3 replies
  • 0 kudos

Telus Public Service Announcements PSA's

I live in Edmonton Alberta and subscribe to Optik TV and am quite happy with it. Since the beginning of August, Telus has several PSA's in rotation for music festivals and a hospital charity in the lower mainland of BC. Did I mention I live in Albert...

DellBlue by Just Moved In
  • 1 replies
  • 0 kudos

Is product/service loyalty a thing of the past.

Dear Telus representative,I thought I would start off by insulting you the reader…. However, I realized that insulting someone I didn’t know would be incredibly rude.On further thought, I realized that to insult someone I know and care for is even ru...

Telus Boost expansion packs

Hello, I currently have a telus boost starter pack and one expansion pack. I need two more expansion packs. My question is can I just add another starter pack, the devices all seem to be the same or do I have to buy two more expansion packs? Thanks i...

Jeremy-eh by Just Moved In
  • 3 replies
  • 0 kudos

Call Control

Would anyone know if there is a limit to the number of callers you can have on your "Accepted Callers List"?I have tried adding some additional numbers, and when I go to save the additions, it comes back that the system is currently down. This is occ...

Resolved! ONT Battery Backup Beeping

Hey folks,The last couple of nights, the battery backup attached to my ONT has started randomly beeping. There’s no notice that the battery is toast but after I silence the alarm, the “Battery Power” light is flashing (slowly). Any thoughts? I’m hopi...

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