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Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 1824 Views
  • 4 replies
  • 3 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 14464 Views
  • 65 replies
  • 2 kudos

PureFibre in Douglasdale, Calgary AB

So I've been told multiple times to post on a Telus forum to try and get PureFibre in my neighborhood. I don't know if this is the right place to do it, but here it is. Right now my family is paying for 25 Mbps, but I tested the internet speed, and r...

Cale1 by Just Moved In
  • 1733 Views
  • 2 replies
  • 0 kudos

Why send a cheque?

Hi there, I’ve moved to Vietnam and I spoke to a customer service representative about changing my address to mail the refund cheque. She couldn’t get the system to properly register my Vietnamese address (they can be very complicated addresses). Is ...

fapage14 by Neighbour
  • 1474 Views
  • 2 replies
  • 0 kudos

Cancelled service, but extra bill came through

Hi there, So my service was cancelled on 23rd of May, but upon calling Telus about changing my forwarding address, they said I owe $106, which is due 31st of May. But the customer service representative said I’ve already paid for service until June 9...

fapage14 by Neighbour
  • 1688 Views
  • 2 replies
  • 0 kudos

Resolved! Does Telus terminate plumbed Network cables

I'm moving across the country to a rental home that is PureFibre ready (so haven't actually been able to sniff around the house). The landlord mentioned that the cabling is "roughed in". I'll assume this means cabling is done and follows the coax pat...

Renewal

My 2 year commitment is coming up soon and looked on my online account and Telus is offering a $250 Visa card with a new 2 year commitment. I was going to call loyalty but I might just go for it.

buckycat by Ambassador
  • 2191 Views
  • 1 replies
  • 0 kudos

Expensive Services

So I am currently on Telus Optik TV and Internet 50. On my TV services I only have the "You pick 6" package and the bill is $88.00 and internet 50 with 50mbps Download and 10mbps Upload with Unlimited and the bill is $100.00. I see other tv & interne...

Wolfpaws by Just Moved In
  • 1864 Views
  • 2 replies
  • 0 kudos

Boost and Xbox one packet loss

So I had my Xbox on actiontec 5G network. I turned that network off and connected to my boost network and the Xbox hates it. I’m getting .99Mbps download and 64Mbps upload, 17% packet loss with a good 24ms latency and 100% wireless strength. Any idea...

stick by Connector
  • 1600 Views
  • 2 replies
  • 0 kudos