Internet & Home Phone
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Resolved! Internet/Wifi interruption every evening at 9:00 pm

Our internet/wifi stops working every evening at 9:00 pm, and it takes about 20 minutes to recover. So everything is disrupted, no WIFI at all. Every device connected, including cell phones, computers, Optik TV loses WIFI. We get a message on our TV ...

tpaskall by Just Moved In
  • 2 replies
  • 0 kudos

SMTP port 25 on Telus Purefibre (1Gig - Residential)

I got Purefibre installed yesterday, but before I signed up I called Telus and asked if ports were still being blocked (as described on their website). The agent confirmed that ports are blocked only on Internet services delivered through copper. I l...

newclient by Friendly Neighbour
  • 4 replies
  • 0 kudos

Resolved! Bridge Mode - Using Your Own Router (New)

Hi, can someone shed some light on this: I have a Linksys EA9500 Max-Stream™ AC5400 MU-MIMO Gigabit WiFi Router which I would like to use instead of the Telus Actiontec T3200M Gateway in my home. All my Telus Optik boxes are connected via moca ethern...

upgrade questions

I'm inetrested in upgrading soon, but I'm curious..-Will doing so shut my internet off until the upgrade takes effect?-Am I charged Right away or on my next Bill?-Will me upgrading take effect right away after payment?

lixisoqi by Neighbour
  • 1 replies
  • 0 kudos


How to get a replacement battery for the smart hub

Smart by Just Moved In
  • 0 replies
  • 0 kudos

Resolved! Wi-Fi Signal Strength Weakening

Greetings! I have a question about the wi-fi signal from my Telus home internet weakening. I upgraded to Telus 150 home internet last March, and I've noticed that the wi-fi signal isn't as strong as it should be. I should be getting anywhere from 80-...

Roteco by Organizer
  • 3 replies
  • 0 kudos

Telus Rural Internet ZTE Smart Hub

I,m thinking of getting a ZTE Smart Hub for my farm, and would like to know if you can connect a bridge/router/extender to it and also put external aerial for better reception?

DavidW by Just Moved In
  • 1 replies
  • 0 kudos

Telus support for email?

You can forget about getting any technical assistance from Telus with regards to the new email system. I tried the listening to music phone call routine, only to be connected with someone who did not have the technical knowledge to address the issue....

allec by Organizer
  • 2 replies
  • 0 kudos

MF279T Drops connection to the internet

Our MF279T randomly drops the connection to the internet. All of the devices are connected, the device has all of the appropriate lights on. The only solution is to turn it off and on using the switch at the back. This is also happening to our neighb...

cajr888 by Just Moved In
  • 0 replies
  • 0 kudos
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