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Is this Telus or scammers

Raceface
Just Moved In

I received a text from 777222 today which reads this

 

Hi it's TELUS. We have detected that your modem is nearing the end of its life, and would like to offer you a replacement so that you can get the best internet experience.
Please reply ACCEPT, DECLINE or MORE for more information.
Msg rates may apply.

 

Seems suspect.

11 REPLIES 11

dru
Community Manager
Community Manager

777222 is a legitmate short code used by our appointment manager. We are also running a proactive assurance campaign that covers hardware. When in doubt, please give us a call and outbound contact notes should be stamped into your account 🙂

Home service customer care: 1-888-811-2323

How does the public know that 777222 is a legitimate TELUS short code?

Can short codes be spoofed like regular phone numbers?

 

It seems using this method for contacting customers is training customers to fall for phishing scams. I'm not a fan of this practice. All accounts have an email contact. Why can't the appointments be set up via email which is much easier for customers to verify the source?

dru
Community Manager
Community Manager

@xray wrote:

How does the public know that 777222 is a legitimate TELUS short code?

Can short codes be spoofed like regular phone numbers?


Good point. I'm not sure if short codes can be spoofed but I can never rule it out completely. It's always good practice to not volunteer information born out of a cold correspondence and always contact the sender from support numbers found on their official website. 

Nighthawk
Community Power User
Community Power User

Definitely seems weird. I wouldn't reply to it. Out of curiosity, which Telus modem/gateway do you have?


If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂

Its a T3200M, we have had it for a while, I wonder what the newer model is.

Nighthawk
Community Power User
Community Power User

Really? I have a T3200 also. For my needs and my fibre connection, it works very well. I know there are newer devices for fibre like the Telus Wifi Hub and the new NH20A which uses the Boost 2.0 units for wifi. I was not previously aware Telus was proactively replacing T3200s.


If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂

Firstimehuman
Just Moved In

Chiming in. I got the notification via email, and said yes to the new hardware. I just got it a few days ago, and it's actually the same modem model I have now - T3200M.

 

Something probably went wrong on Telus' end. I don't see any need to replace my and (OP's) modem with the exact same model.

It's entirely possible that the old T3200 was malfunctioning and Telus proactively offered a replacement before the old one got worse.


If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂

I also got my new T3200M several days ago. Actually, I haven't found any difference between the two T3200M.
Do we have to return the old one?

inund8
Just Moved In

@dru I received a similar text message, but it was saying I had a service appointment, but I have not been a telus customer in over 5 years, and have moved several times since I last had a telus account. Is it possible someone has stolen my identity and reopened my account?

Hi Inund8, it would be difficult to say without being able to dig further, but it is possible. Might be best to leverage some of the contacts at https://bit.ly/2XtuvVF