Forum Discussion
Is this Telus or scammers
I received a text from 777222 today which reads this Hi it's TELUS. We have detected that your modem is nearing the end of its life, and would like to offer you a replacement so that you can get ...
dru
Community Manager
Community Manager777222 is a legitmate short code used by our appointment manager. We are also running a proactive assurance campaign that covers hardware. When in doubt, please give us a call and outbound contact notes should be stamped into your account 🙂
Home service customer care: 1-888-811-2323
How does the public know that 777222 is a legitimate TELUS short code?
Can short codes be spoofed like regular phone numbers?
It seems using this method for contacting customers is training customers to fall for phishing scams. I'm not a fan of this practice. All accounts have an email contact. Why can't the appointments be set up via email which is much easier for customers to verify the source?
- dru
xray wrote:
How does the public know that 777222 is a legitimate TELUS short code?
Can short codes be spoofed like regular phone numbers?
Good point. I'm not sure if short codes can be spoofed but I can never rule it out completely. It's always good practice to not volunteer information born out of a cold correspondence and always contact the sender from support numbers found on their official website.
