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Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 2474 Views
  • 4 replies
  • 3 kudos

Google Maps - How to solve Organization Administrator issue

Hey everyone! We’ve noticed a few threads pop up from customers having trouble getting access to their Personal Google account data (Google Drive, Docs, Sheets, Photos, YouTube, etc.). This issue is typically caused by an error known as “conflicting ...

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cpantelis by TELUS Employee
  • 18950 Views
  • 21 replies
  • 4 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 17774 Views
  • 66 replies
  • 2 kudos

T3200M "Forgets" Port Forwarding?

I'm having an issue where every month or so, my T3200M seems to "forget" (i.e. the rule disappears from the list of forwarded ports) that port 32400 is forwarded to enable external access to my Plex server. Adding the port forwarding rule back into t...

Guy wire relocation

Can you give me the direct telephone line to talk to Telus Plant folks about a guy wire needing to be relocated due to new garage build? I can't get to anything but front facing client related customer service folks.

No more TELUS email to my iphone

Out of the blue, I got a message when trying to retrieve my Telus.net email on my iPhone, as I have done for many years. The error message stated that the imap.telus.net username or password were incorrect. I know my username and password are correct...

ccmmaacc by Just Moved In
  • 1151 Views
  • 2 replies
  • 1 kudos

Availability of service in my area (v9j1r1)

I would like to know how I would contact someone in the planning department at Telus that could give me an honest answer as to when I could expect ANY form of service in my area. We have been told sporadically for years that 'it's coming' but has nev...

ShaneE by Just Moved In
  • 1120 Views
  • 3 replies
  • 0 kudos

T3200M device names

I have 7 devices connect to a 8 port switch that is then directly connect to a LAN port on the T3200M and approximately 7-8 wireless devices via wifi as well as 2 other devices connected directly to the LAN ports on the T3200M. Every device is assign...

a_a by Connector
  • 1207 Views
  • 1 replies
  • 0 kudos

Unresolved Email Syncing Issue from August

The My TELUS support website reports that an email problem is due to a 3rd. party email client but I think not. On just one of seven subaccounts (the others were recovered quickly after server problems in August), the IMAP server still refuses to syn...

jisitt by Just Moved In
  • 1297 Views
  • 1 replies
  • 0 kudos

GOOGLE WIFI not getting good speeds

Hi, I have followed some threads and got telus 300 fibre optic internet and just use the internet service and tried to bridge and use my 3 google wifi mesh network. I am finding that I can't get top speeds but when I am not bridged and connected just...

Diddy21 by Neighbour
  • 1890 Views
  • 4 replies
  • 0 kudos

Router behind T3200M

I have a little bit of a unique situation. My townhouse layout doesn't allow for any type of new wiring. Telus recently installed fiber to my unit. I have the following:TV in basementTV and multiple media devices (in entertainment unit) in living roo...

rzanatta by Just Moved In
  • 2270 Views
  • 3 replies
  • 0 kudos