Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Is this Telus or scammers

I received a text from 777222 today which reads this Hi it's TELUS. We have detected that your modem is nearing the end of its life, and would like to offer you a replacement so that you can get the best internet experience.Please reply ACCEPT, DECLI...

Raceface by Neighbour
  • 24951 Views
  • 13 replies
  • 2 kudos

Service fee $150 for Telus line repair?

When my internet service failed, I called support. A technician onsite determined that the fibre line had failed at a junction box that Telus installed. The fibre was dangling from the top of the pole and detached from a junction box. It was clearly ...

Request ONT connector?

Currently I have Fibre going to my Alcatel Lucent modem that plugs into my Ubiquiti USG. I am getting a new Dream Machine Pro SE and would like to connect the Fibre directly into the SFP port. I see the new modem Hubs are all combined and have a remo...

mrhector by Organizer
  • 1467 Views
  • 1 replies
  • 0 kudos

Intermittent internet

We moved within our small city beginning of February.. modem was in dining room .. said couldn’t be moved. Home office is 3 bedroom furthest away from modem. Internet is intermittent every day. They have changed modem. Put in a booster. I’m fed up wi...

Maisie by Neighbour
  • 3024 Views
  • 4 replies
  • 0 kudos

Telus Connect App - Remote Access

Is it possible to configure the T300M / Boosters to allow remote access via the Telus Connect App? Would be interested in having the ability to enable or disable devices and schedules while outside local wifi via cellular data. Thanks.

Chrisq by Organizer
  • 3605 Views
  • 3 replies
  • 0 kudos

check phone line notice on phone

My telephone line came unplugged from the modem. I have tried to plug it back into the modem but I still get the "check phone line" message. It doesn't seem to matter which spot I plug the line into, it still won't work. I have unplugged all lines fo...

Add another router to ONT

I have the Telus Wifi Hub/Modem connected to LAN1 on the ONT. What I am wondering is can I connect my Telus T3200 to LAN2 on the ONT just for one dedicated PC separate from the Wifi hub?

Davyseal by Friendly Neighbour
  • 3672 Views
  • 5 replies
  • 0 kudos

Resolved! Blacklisted Telus IP address

HelloI am having email bounce back from diveshopscuba.com and when I checked with the web site host, Shaw Business, they were able to determine that my IP address is being Blacklisted by all Hostopia Providers. I am sending the email thru my business...

seanF by Neighbour
  • 5704 Views
  • 6 replies
  • 0 kudos
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