Featured Categories
Forum Widgets
Recent Discussions
Clarification on returning equipment
Hi Telus Support, I recently canceled my telus internet service, and was told that I need to return my equipment, despite I expressed that I did not rent any at the start of my service. Ever since I started using telus I was living in condos with pre-installed equipment. Picture: this set of equipment has stayed like this from the first day to last day. Later, I received this email from telus which is supposed to list my equipment, I cannot really tell if this means telus realized that I do not have any equipment or is this some display error. Can I please get some clarification on this? I do not have anything to send back to telus and do not want to be charged for it.
Run around cancellation
My wife has telus home internet and security that has no where supplied what was purchased. We had someone break into our home and steal the camera and alot of other things. Telus security could not get ahold of us so sent no one to help till 4 hours after the break in. Since then the cameras no longer record after we had to repurchase 2k+ dollars worth of security system. The internet hardly stays connected. We have been trying to cancel the subscription since January 2 2026. For the third time since then (Jan 10 2026 now) they are telling us they will call back with information to fix issues in 24-48 hours. But yet they have done nothing except run her around so that she cannot cancel the subscription and have been changing the pricing of our bills. I'm tired of my wife stressing over this issue that non of your employees can seem to fix after 6+ different people and apparently management cannot fix. It blows my mind how your company is so acceptable to scam customers who have used your services for years.
Free TV Order Delay
I signed up for telus services and was told I would get a free tv. It has now been 10 weeks since I got my services but no TV. Telus told me to reach out to Samsung and refuses to look into it. was this a scam to force me to sign up for cable that I didnt want in the first place? seems like it.
Continued failure to activate Disney+ Subscription
We got a great deal from Telus for our home service renewal - kudos to customer loyalty. However, we are over 5 weeks past renewal and over 12 hours of Tech support calls plus numerous chats and emails and being charged personally to sign up personally to Disney - and Telus still CANNOT fix the subscription issue. I just spent over 2 hours in another hold and wait call - only to have the agent put me on hold and then disconnected the call and not call back!! Horrified by Telus support. Loyalty call me back.
The TELUS Wi-Fi booster is only extending the main SSID and not the Smart Network.
My TELUS Wi-Fi booster is only extending the main SSID and does not appear to boost the Smart Network. Devices connected to the Smart Network are not benefiting from the booster’s coverage. Is this expected behavior, or is there a way to configure the booster to extend the Smart Network as well?
2months, 9 service techs and no fibre installed, need help! (Vancouver)
I live in a duplex and when they initially installed fibre on my attached neighbours side they didn't splice it at the junction box, it was directly pulled into the house. As indicated by empty Telus junction box. My theory is that it's making their system say that I already have existing line that could be tapped into. After the first tech inspection, a service request was sent out for an aerial drop team and wire pull on my side as I didn't get permission to splice their line. After the second time they sent the ground service tech again, after the 3rd -8th time I called in every time to customer service and technical team to make sure they could send a aerial drop team and not a regular person. But they just keep rescheduling the wrong person for the job or it keeps getting delayed. I had to have taken so much time off work this is getting ridiculous. I'm giving this one more shot as I called again yesterday after they sent the wrong guy. The customer service rep said they needed to recreate the order, so they can order (I have done that once already) the drop team, and what he explained is that every time I called in the customer service reps were just rescheduling it for the ground workers. They also told me that they would call me back when there's a drop team available 7-14 days wait again. Now I'm just waiting for a call back with no appointments. I don't want to escalate this to the ccts as I want to give Telus an opportunity to make things right. I signed up for Telus on November 15th and it's now January 11th.Six Months of Silence, Billing, and Zero Accountability from TELUS
TELUS Business has been an absolute nightmare from day one. I pay for 1 gig business internet with WiFi. The WiFi didn't work and speeds rarely exceeded 300 Mbps. When I contacted TELUS technical support, I was told the connection looked fine on their end and that I would have to pay if I wanted a technician to investigate. Translation they took my money and made it my problem. First red flag. At the end of June 2024, the home we were operating from was found to be infested with black mold and deemed uninhabitable. We were forced to move to a temporary location. I attempted to reconnect service, TELUS advised that no services were available at the new address. No fiber. No DSL. I requested cancellation. I was routed to customer retention and spent over an hour dealing with a representative who was clearly not based in Canada and struggled to communicate in English. I have recordings of the calls. Nothing was resolved. I requested a supervisor and that never happened. For the past six months, I have called repeatedly trying to get a supervisor callback. Each time I was promised a call in 24 to 48 business hours. Not once has anyone called. I continued paying the bill to avoid being sent to collections. Now that I am finally at a location that does have fiber service, I cannot complete a simple change of address. No confirmation, no follow up. The online chat rarely works. The business portal fails every attempt. Phone support means hours on hold until you give up. I cannot reach a live agent, schedule an install, or get a straight answer. TELUS expects me to either keep paying for services I could not use or pay a 2500 dollar contract buyout fee while refusing to return calls or discuss a documented situation. That is corporate hostage taking. This is the worst company I have ever dealt with. Once I can cancel without penalty, I will never use TELUS again and will actively discourage others from doing so. If you value your time or your business, stay far away from TELUS.
