Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Scam phishing call?

I recieved a call about getting 50 percent off deal on Telus plan. It seemed fishy when then emailed me a link to reset my password to the "promotional code" Loyalty1. Phone number is 1-604-426-9685 This is a phishing scam right?

raymoe5 by Neighbour
  • 294 Views
  • 1 replies
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B25T boosters

Hello, Im trying to figure out, why are you guys refusing to provide B25T boosters which support wifi 6e for 3 gig plan, but instead you installing B21A boosters which are do not support wifi 6e, but at the same time you tech and support claiming tha...

Resolved! Telus internet Apple Watch gift

Has anyone here received Apple Watch SE gift from TELUS as part of the 2 year term promotion?May I know what is the size of the Apple Watch? Is it 40mm SE2 or the 44mm one? https://www.telus.com/en/deals-and-bundles/apple-watch?INCA=ffh_atl_int-fib_w...

Replacing the purefibre boost wifi device

Since my previous question went unanswered I thought I'd approach the solution a different way. I have purefibre installed. So there's the modem and then the little boost wifi device that's attached to it. Can I unplug that and plug in my Google nest...

ShimaONE by Neighbour
  • 272 Views
  • 1 replies
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Resolved! Phone call

Keep getting phone calls from 1-833-390-3721. Is this a legit telus sales rep or a scam?

PU by Neighbour
  • 482 Views
  • 2 replies
  • 0 kudos

Resolved! Can't cancel my services

I'm trying to cancel my service but haven't been called back. They keep me on hold for hours listening to the same music or offer a call back but I don't get a call back. I'm planning to move out soon, so I want to proceed cancellation and sending al...

hiroshi by Neighbour
  • 364 Views
  • 2 replies
  • 0 kudos

Internet Down, Followed by Customer Service Outage

Its frustrating that there's outage and no information about it, and no real/direct number to call.Whats worse is when you hide support for no internet related issues behind a web platform, that requires internet, and assume that your users routinely...

bs1 by Neighbour
  • 771 Views
  • 6 replies
  • 0 kudos

Renegotiated Contract - Continuous Internet Issues

Bit of a rant over a question......In the 10 years we've had the package that we have with Telus, we have yet to experience more than a couple months without some sort of disruption. It hasn't been the absolute end of the world,as the issues have all...

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Reef1981 by Neighbour
  • 563 Views
  • 3 replies
  • 0 kudos
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