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Cant find how to schedule Fiber drop

I have Telus Fibre currently, and am moving soon to a location that has Fibre to the neighbours, My unit doesn't have an active Fibre drop, does anyone know who i need to speak with. My new home has a POTS NID on the side of the home, but the system ...

ipv6 isn't working on my T3200M

Hey, I've had PureFibre Gigabit for almost a year now, but I never checked IPv6 before. When I looked today, it wasn't working at all – the IPv6 WAN Status just says 'Connecting,' even after rebooting. Can anyone help me with this?"

Internet stops working every 10 hours

It has been happening for 3 days now, I've already had my booster replaced and it didn't fix it. Every 10 hours the internet stops working and I have to reboot the modem in order for it to work later. I need help with this, support isn't giving me a ...

Cuidavo by Neighbour
  • 1396 Views
  • 13 replies
  • 1 kudos

No Internet Connection

I am extremely disappointed with Telus Internet services. As a new customer, it's just been a week since I signed up for internet services. Suddenly, one evening, I lost my internet connection. When I called tech support (after much difficulty findin...

Purnima by Neighbour
  • 346 Views
  • 1 replies
  • 0 kudos

Resolved! Telus Internet and Phone - Legit or Scam

Hi Telus team,I had received a phone call from Telus team mentioning they can offer 40% discount on my current plan of what I pay and if I pay an extra $5 I would even get a new phone contracted for 2 years but then they asked DOB, Name and Address. ...

Reported damage October 2023, still no resolution.

Looking for advice on how to get an issue resolved that I reported in October 2023. Trying to get Telus to come and fix some dagame that occurred during installing of fiber cables. Finally in May, 2024 I got a technician to come out and view the dama...

SamK by Friendly Neighbour
  • 835 Views
  • 8 replies
  • 0 kudos
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