Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Worst experience I ever had in my life!!!

I feel like Telus is stealing my money maybe I’ll get some help nowI am paying for internet 1000 and getting speeds from 87- 310, In March of 2023 had a technician come out to fix my problem with slow internet I was experiencing, he came and installe...

Aomar by Just Moved In
  • 419 Views
  • 1 replies
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poor service

I was on hold for hours and bill was incorrect not to mention slow signal , you have 1 job provide internet services . disgruntled customer asking for rebates because of the lousy performance

Telus rural internet 5G admin acccess

I have the Telus 5G rural internet, but I believe I still have poor signal quality/strength just like my old smarthub 500 plan, which is still place for the time being until Telus phases it out. Our old ZTE MF279T smarthub gets up to 150 mbps down wh...

Ziggy_99 by Neighbour
  • 609 Views
  • 4 replies
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Does Install Tech Bring Modem?

I just signed up for Telus PureFibre coming from Shaw and have an install scheduled this week. Does the technician bring the Internet equipment or does it get shipped to me? I understand that the TV boxes will be shipped and I can self install these ...

craiger8 by Neighbour
  • 461 Views
  • 3 replies
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Connect Error

I often connect to another households telus connect and can see all their devices. Why does this happen?

84353 by Just Moved In
  • 257 Views
  • 1 replies
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Wifi Pin

I am trying to connect an old laptop to the Pure Fibre internet and it is asking for the 8 digit pin on the router but I don't see any Pin on the router.

Shannonj by Friendly Neighbour
  • 389 Views
  • 2 replies
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Is this a SCAM???

I'm very confused right now. Today, I received a call from 833-390-3721, claiming to be a representative from Telus. Because I had only switched to Telus a month ago, I thought they were calling to ask for feedback on my internet service. I wasn't su...

Kupa by Just Moved In
  • 42523 Views
  • 22 replies
  • 2 kudos

Telus 5G Smart Hub – iPv6 is not working properly

I am getting an iPv6 address through telus on the ZTE MC7010 outdoor CPE but ICMP filtering seems to be not working currently, and it is not the fault of my router. Instead of bridging which seems to not be working properly for some reason, I used th...

BBi by Just Moved In
  • 384 Views
  • 1 replies
  • 0 kudos
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