After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Today windows 11 wants to install an optional update which includes WIFI 7.Here I was just getting used to WIFI 6 which came with Telus. Unable to say what the difference is in a home network.I suppose it is akin to 5G cell service over 4G or 3G. All...
I just realized I’ve been being billed for a service since last February that I’ve never used when I tried to cancel it. They told me there would be a disconnection fee. I never wanted cable never used cable and now they expect me to pay to cancel it...
Too long to read? I spoke to 5 different representatives and called Telus 3 days ago to cancel my service and it is still not cancelled- I'm no longer on a contract and only month to month- this should not be difficult to cancel. Telus purposely make...
I've been trying to set up my voicemail for my land line. The first step to access the voicemail is to enter your home phone number, which I did. It then said it is the incorrect password. Huh? That's my phone number. Now whenever I dial *98, I get t...
I am in a 4-plex strata, and everyone has TELUS fibre internet. My install was done properly but the other 3 the installers did not pull fibre to the units like they should have. Instead they installed the equipment in the demarcation room where ther...
My 2 year promotion on my internet and TV deal expired in June/July, I have been trying for the past month to change it. I have tried all the suggested methods in the website login and the app. I have been left hanging for 2 days just to have a messa...
I have been waiting for my telus home internet appointment for 3 weeks now. I keep getting texts on the day telling me its been move back to x date. This is becoming frustating taking days off to have my internet installation just for it to be cancel...
My uncle has moved to a senior's lodge and would like a land line phone connected in his room. I cannot seem to get anyone in customer support to understand connecting a new line which is NOT mobility. I need a service technician to physically go to ...
Telus customer support just put me on hold for over 1 hour now. This is a record for me.
I have been Telus customer over 22 years. CAN TELUS HAVE A SPECIFIC AGENT CONTACT ME BY EMAIL? It is so excruciatingly difficult to resolve anything with Telus. I spent hours after hours on the phone and when finally ONE agent could help me properly,...
