After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Received modem 24 hours ago, still unable to access internet. Customer supports connects after an hour then they keep you on hold for an hour. Apparently people who lived in this place before had internet which is on hold so I can not get internet. T...
Hi all, We just started our build and am doing some pre-planning. We have an area in the basement designated for computer/network equipment and this is where I would want the fibre from the street to terminate and the rest of the telus equipment to g...
how do i configure my TELUS router Actiontec T3200 to use WestNet VPN? ISEC PPTP ? SSTP ? I called in they never heard of the term VPN, i was transfered many times? is there an unlock GUI that allows VPN ?WestNet VPN in Calgary has lower latency to t...
I have been using Telus internet services in Calgary, Canada, without any issues for the past 2-3 years. However, about 4 months ago, I started experiencing a major problem. Through the Telus Connect app, I have been managing my Wi-Fi name, password,...
Hi Telus Community,I’m reaching out here because I’ve been facing ongoing issues with my Telus account, and I’m incredibly frustrated with how things have been handled.Here’s my story:I signed up for a two-year term and agreed to specific credits and...
I recently signed a security system and HomeServices to take advantage of the promotion. TELUS installed the security system with agreement the installation would be free. I also requested a swap of the modem that was not working well, also for free ...
I made an appointment of internet installation 9:00am - 11:00am, 27 Dec, 2024.However, none has showed up and neither contacted me.Where can I ask about this?
I will be opening a new account for only my use in our house. Would it be possible to run the fibre optic cable from the demarc box to my bedroom on the 2nd floor and have the ONT and modem in my room? Our house is not wired for ethernet and all wire...
Im experiencing people stuttering hits not registering when doing tracert it times out and when doing a ping plotter graph this is what comes out I have contacted riot games multiple times and their telling me this is a routing issue I have tried por...
We moved into our new build house earlier this month (inner-City Calgary). The Telus Drop team came and (incorrectly) completed their work outside of the house. Since then, we’ve had 2 other scheduled visits from Telus (unable to complete the work in...
