Internet & Home Phone
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Resolved! Internet unlimited data

Trying to change my plan to unlimited data, every time I try an error message is displayed. I have tried for the past several weeks, always an error on the telus website. Even tried with a different browser.

ginnix by Neighbour
  • 669 Views
  • 3 replies
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Routing issue for Cloud Gaming

Hello, I just got pure fibre internet and I bought a cloudgaming subscription.I am having latency issues with GeForce Now. From my diagnosis so far, it looks like the issue is not on my end.Sometimes I get 27 MS ping which is normal, sometimes the pi...

Linking accounts and call centre

It over 3 hours and 3 people just to link my internet and phone account together. Mobility department transferred me to Internet department and internet department can't link mobility department. It should be login in with your phone number, see what...

NotAI by Just Moved In
  • 234 Views
  • 1 replies
  • 0 kudos

No service, no accountability

I've been altogether without service to my Fibre connection (broken fibre) for two weeks, and experiencing spotty service since installation (April 2023). The first telus technician supposedly identified the problem, one he could not fix, and called ...

dbrown89 by Just Moved In
  • 288 Views
  • 1 replies
  • 0 kudos

Setting DNS with IPv4 on new router NH20T

Hello,I recently got upgraded to a new router, however, I’m having trouble switching my DNS server to my Pihole in the gateway portal. On my old router I set it as the WAN DNS and never had any problems. I’m reading that it may have to be done throug...

DNS Host mapping only sometimes works

I'm wondering if anyone has any ideas - I have enabled a DNS host mapping on telus T3200M. The computer is set-up with a static IP, so computer IP address isn't changing. When i go to access the site using the DNS name, it sometimes works on one comp...

ozcanada by Just Moved In
  • 246 Views
  • 1 replies
  • 1 kudos

Smart hub

I just received my smart hub device and turned it on but it is not showing up on my phone or tv to connect to the wifi internet

Cjoy79 by Just Moved In
  • 231 Views
  • 1 replies
  • 0 kudos
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