Internet & Home Phone
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Telus nightmares again!

My telus fiber optic had been working good for many months and then some telus guy phones and says your equipment needs to be upgraded. Which they did a few weeks later and nothing has worked right ever since. I have had three reps work on it and non...

JFT by Just Moved In
  • 393 Views
  • 1 replies
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Unjust Charges for Non-Existent Home Internet Service

Hello,I am reaching out to express my concern and seek resolution for an issue regarding being charged for a home internet account I do not use, nor did I activate. Despite having an active account at my unit, I was unexpectedly charged $162.27 CAD b...

Mert by Just Moved In
  • 324 Views
  • 1 replies
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When will PureFiber come to area

I have been a customer of TELUS for a very long time. My home hardline, cell, TV and Internet. In fact my email ends with telusplanet.net. Here is what is bothering me. I asked when to expect Purefiber in my area, Pennsbrooke. Marlborough along 52 st...

Jamesb59a by Just Moved In
  • 483 Views
  • 2 replies
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New Telus Smart Hub

Have been using Linksys router connected to rural Telus ZTE 275 for several years (4G). Requested more data from Telus and was offered a 5G solution. Received an outdoor unit and a Telus Wifi Hub. (looks like a beehive) My issue is this: The new Telu...

Mr_Neil by Neighbour
  • 810 Views
  • 5 replies
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Resolved! Telus Network Access Hub Port Forwarding

Last year I moved into a new place and had Telus PureFibre installed. I recently came upon the need to host servers and while attempting to deal with port forwarding, I found I cannot access the default 192.168.1.254 admin services using admin and th...

Connecting Printer to Wifi

Hi,I'm helping my senior Father with connecting his printer to his telus modem. The modem is a T3200M, and the printer is an HP Envy 4500 I have the correct wifi password and have verified by connecting with my phone.The printer is able to connect to...

imjumper by Just Moved In
  • 640 Views
  • 2 replies
  • 0 kudos
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