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Wifi service

Nav1708
Neighbour

When i signed up for contract with telus. I signed up for pure fibre plan. But now we moved and in our new area telus cannot provide fibre service and when i am asking them cancel they are charging me 300$ penalty fees. Why should i pay that when its telus failure to provide me the service i signed up for. I am with telus for the last 4 years. Now i am very upset.

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