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Resolved! My Telus says I have Unlimited Data, but I received a message warning me that I used 100% allowance

I received an email saying that I've used 100% of my data allowance for the month; when I check My Telus page, it says I've only used about 200G of my 300G allowance. If I try to upgrade to Unlimited Data, it says I already have Unlimited Data. This ...

Nalbina by • Just Moved In
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Email About Overdue Equipment

Hello, I received an email this past Tuesday, July 21, 2020 telling me that my wife he not returned the internet equipment to Telus. I did sent the equipment last year in June. In the current email it says that they give me until June 23, 2019 to ret...

KMP by • Just Moved In
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  • 1 replies
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Resolved! LTE Hub

Is it possible to upgrade my LTE smart hub to the ZTE MF279 Smart Hub? We were sent the now obsolete Huawei B612s - 51d. A few of my neighbours were sent the ZTE model and the speed and quality of internet is staggering. If more that one user is conn...

Simone by • Just Moved In
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  • 3 replies
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Internet

Since this mornings storm my modem states that my ISP is disconnected. My cell service is not consistent but that's the competition's problem. I have tried through Twitter and now here for help. Any advice?

SReade by • Just Moved In
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  • 1 replies
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New wifi hub and static DNS

Hi, When I had a wired connection to the new Telus wifi hub modem, I was able to change my TV’s network settings from DHCP to Static so I could change my DNS to a different address. When I switched from wired to wireless and tried to got to Static, I...

email migration using Outook 2019/GSSMO?

Last week I migrated my Telus email to email powered by Google. I thought I was able to do this using Outlook 2016, but as it turned out I recently upgraded to Office 365 and had to complete the migration using Outlook 2019/GSSMO. I followed all the ...

LesS by • Friendly Neighbour
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  • 2 replies
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Internet Speed

I need some assistance as to how to talk the technician regarding speed issue, I am a new 1G internet customer since last Thursday, the hub was installed in the garage close to the garage door, two extenders are on second floor of the house, front an...

Issue with Telus Boosters

Hello everyone!I'm trying to setup my boosters i just got today and am running into some issues.Initially this morning I followed the steps on the Telus My WiFi app and able to setup both boosters. Issue was the booster WiFi was not showing under my ...

GreatBeef by • Just Moved In
  • 6710 Views
  • 4 replies
  • 0 kudos
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