Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Latest topics

Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 1462 Views
  • 2 replies
  • 2 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 12677 Views
  • 61 replies
  • 2 kudos

Resolved! Shaw Bluesky VS Telus Fibre(Optik tv)

https://community.shaw.ca/docs/DOC-17856 so a BIG BLUESKY TV UPGRADE!! 4k BLUESKY SET-TOP BOXES, NEW CHANNELS, AND ETC... SO WHEN WILL TELUS OPTIK TV GET A MAJOR REVAMPED SYSTEM, ISNT THERE SYSTEM AND ALL ALREADY IPTV AND THERE SLOWLY FALLING BE HIDE...

Question regarding cancellation of home internet.

Hi, I called in this afternoon to cancel my home internet (month to month, no contract) and everything seemed to go smoothly. Hour or so after ending the call I have not received any confirmation via email the call took place or that any changes to m...

Resolved! Webmail bug

How do I report a bug in Webmail? When using Chrome, the X in the corner of a mail message tab will not close the mail. You have to click on the close button. The X works fine in Firefox. Also, in Chrome, a window opened up by a search cannot be clos...

Telus Fibre install in my house

The white box will be in my furnace room in one corner of my basement. I currently connect my modem to a telephone outlet upstairs in another corner of the house. Will the Telus Fibre signal be routed to my modem through the existing phone line or wi...

Nivende2 by Advocate
  • 5047 Views
  • 4 replies
  • 0 kudos

Telus home internet gaming firewall rules

Hello, I just got telus internet and im trying to set it up so that my PlayStation and computers can all have access to their specific video gaming services but there are no options on the wifi router setup page to add custom rules in the firewall in...

tls023 by Just Moved In
  • 1809 Views
  • 2 replies
  • 0 kudos

Are there known email issues going on?

I have had to call and reset my password twice in the past three days to access webmail, the past few months emails have disappeared or email just stops working altogether. I have been a Telus client for as long as I can remember and never experience...

Marcyj by Just Moved In
  • 1604 Views
  • 4 replies
  • 0 kudos

suggestion requested

i just had telus installed my internet 75. The modem/router is T3200m ver 31.164L.18. My wifi speed was ~ 65mbps...i can live with it. But the following day, wifi was varying between 30 and 45 mbps and has never gone back even close to 55mbps. I conn...

rojin by Just Moved In
  • 1168 Views
  • 1 replies
  • 0 kudos

I'm stuck connected to the farthest wi-fi booster

I often find my cell phone stuck connected to the wi-fi booster on the 2nd floor in my house. When it does, my download speed only gets around +8Mbps. To fix it, I would turn off my wi-fi on my phone. Then stand next to the wi-fi booster that is loca...

Knguncl3 by Neighbour
  • 1923 Views
  • 4 replies
  • 0 kudos

Telus tech took old modem

Hi,At my property, we switched utility accounts. Someone is leaving and I started a new account. The technician took the old modem and installed the new one. Recieved a letter in the mail with instructions to send the old modem to Telus. The tech too...