Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Latest topics

check phone line notice on phone

My telephone line came unplugged from the modem. I have tried to plug it back into the modem but I still get the "check phone line" message. It doesn't seem to matter which spot I plug the line into, it still won't work. I have unplugged all lines fo...

Add another router to ONT

I have the Telus Wifi Hub/Modem connected to LAN1 on the ONT. What I am wondering is can I connect my Telus T3200 to LAN2 on the ONT just for one dedicated PC separate from the Wifi hub?

Davyseal by Friendly Neighbour
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  • 5 replies
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Resolved! Blacklisted Telus IP address

HelloI am having email bounce back from diveshopscuba.com and when I checked with the web site host, Shaw Business, they were able to determine that my IP address is being Blacklisted by all Hostopia Providers. I am sending the email thru my business...

seanF by Neighbour
  • 5488 Views
  • 6 replies
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Can't change address in profile to receive refund

I've moved to another city and switched to Shaw. I just checked my final Telus bill and because my bill is prepaid there is a nice refund coming to me. The problem is, Telus shut down my account options such as changing my address so now the refund w...

MMG41 by Neighbour
  • 2556 Views
  • 2 replies
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Telus Support Call Back

I appreciate the option to have support call me back instead of having to wait on the phone.However, the purpose of call back is completely defeated when I receive the call back and then I am immediately put ON HOLD (today 15 minutes, previously over...

Steve7 by Organizer
  • 3049 Views
  • 3 replies
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Internet Configuration Help

Hi, Currently in my home I have the T3200M Router. Telus Techs set it up in the most inconvenient location possible. I currently have A Telus Boost Wi-Fi kit connected to it. I just bought a new router (TP- Link Archer AX10). What would be the best p...

Zylia by Neighbour
  • 2562 Views
  • 3 replies
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Resolved! Using IR remote on Optic TV STB

Hello,I have a Telus Optic TV box model # VIP5662WI'm trying to get a universal remote working with this device, it's a Sofabaton U1 that supports IR but not Bluetooth. Is this possible? I found a device in it's compatible device list, under Arris VI...

jbooth by Neighbour
  • 3864 Views
  • 2 replies
  • 0 kudos

Resolved! Billing

What is my monthly bill for my wifi

Erik2 by Neighbour
  • 3344 Views
  • 3 replies
  • 0 kudos

Telus Internet Speed...

Today is 14 July 2022. I am using a wireless ZTE smart hub. Over the past couple of weeks, I have noticed that my connectivity speeds have been deteriorating considerably. It is now slower than my old dial-up service used to be. I want to ask if anyo...

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