Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Ipv6 for Vancouver Fiber Business customers

Hello Everyone, Did anyone have a luck provisioning ipv6 for Vancouver area fiber internet? I can see traces of people successfully getting ipv6, but my calls to help desk were returned with "Telus doesn't support ipv6 for fiber internet", which I ha...

Resolved! Wyze Cameras and Telus WiFi Boosters

Hi All, I hope everyone is having a good day! I recently installed some Wyze cameras and I noticed it only picked up my 2.4Ghz signal rather than the signal from the Booster (it's actually physically closer to the Booster than my T3200M). Any reason ...

garyyu17 by Organizer
  • 2 replies
  • 0 kudos

Resolved! Replacing T3200 with new Wifi Hub

So to upgrade the T3200 I need to consider:- TELUS Home Security IP's- TELUS Optik TV- TELUS Boost Wifi x 5My questions.- Can I preconfigure the new Wifi hub ahead of time, Ie. setting up wifi network, passwords, etc. - Is there any reason to break a...

Curomac by Friendly Neighbour
  • 5 replies
  • 0 kudos

Internet bandwidth issue with multiple devices

Hi all I have a bandwidth issue with my internet. I have about 20 devices connected to my Wi-Fi, and the performance suffers and things stop working due to lack of internet speed. What’s the best way to rectify this.

Lordtux by Just Moved In
  • 3 replies
  • 0 kudos

Support email address for account/billing issues?

Hi!I'd like to not spend hours on hold with Telus. I have a non-urgent issue that is complex and cannot be achieved through self-serve. What communication method can I use to achieve this? Specifically, I'd like to convert an account that I have with...

Bosa4Rent by Just Moved In
  • 2 replies
  • 1 kudos

Gmail Tab Crashes

The Gmail tab causes crashes on every browser I have tried. What can be causing the browser to be soo unstable on Gmail? I have tried Firefox, Chrome, and Brave. All browsers will sooner or later crash the open tab when using Gmail. Windows 10 machin...

burned by Just Moved In
  • 2 replies
  • 0 kudos

Why am I being charged almost full price for internet for good?

I was approved for internet for good, I was sent an invoice before the installation saying it would cost $9.95/month so I was under the impression that's what it would cost. The guy came and installed everything and he guaranteed I would get "the int...

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emi by Just Moved In
  • 1 replies
  • 0 kudos

Cannot connect to 5ghz network

Recently ran into a problem where every time I try to connect to 5g on my router and keep getting connected no internet on all my devices. 2.4g still works and I have tried completely resetting all settings in the control panel and setting 5g back up...

TR1KON by Just Moved In
  • 2 replies
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Resolved! Router cable

We have a very short cable from the router to the wall. We have fibre optic. Can we buy a longer cable so that we can move the router and hide it in a shelf unit?

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