Internet & Home Phone
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Internet bandwidth issue with multiple devices

Hi all I have a bandwidth issue with my internet. I have about 20 devices connected to my Wi-Fi, and the performance suffers and things stop working due to lack of internet speed. What’s the best way to rectify this.

Lordtux by Neighbour
  • 1901 Views
  • 3 replies
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Support email address for account/billing issues?

Hi!I'd like to not spend hours on hold with Telus. I have a non-urgent issue that is complex and cannot be achieved through self-serve. What communication method can I use to achieve this? Specifically, I'd like to convert an account that I have with...

Gmail Tab Crashes

The Gmail tab causes crashes on every browser I have tried. What can be causing the browser to be soo unstable on Gmail? I have tried Firefox, Chrome, and Brave. All browsers will sooner or later crash the open tab when using Gmail. Windows 10 machin...

burned by Neighbour
  • 1566 Views
  • 2 replies
  • 0 kudos

Why am I being charged almost full price for internet for good?

I was approved for internet for good, I was sent an invoice before the installation saying it would cost $9.95/month so I was under the impression that's what it would cost. The guy came and installed everything and he guaranteed I would get "the int...

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emi by Neighbour
  • 1492 Views
  • 1 replies
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Cannot connect to 5ghz network

Recently ran into a problem where every time I try to connect to 5g on my router and keep getting connected no internet on all my devices. 2.4g still works and I have tried completely resetting all settings in the control panel and setting 5g back up...

TR1KON by Neighbour
  • 2647 Views
  • 2 replies
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Resolved! Router cable

We have a very short cable from the router to the wall. We have fibre optic. Can we buy a longer cable so that we can move the router and hide it in a shelf unit?

Telus boost wifi not working with ethernet switch

I recently picked up a Tp link ethernet switch (TL-SG1008D) to use with my telus wifi booster and a few other devices. I have run into a problem though, when I connect JUST the wifi booster to the switch it works fine. But If I connect something else...

Arvan by Neighbour
  • 3005 Views
  • 4 replies
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Resolved! Blank screens after logging into Arcadyan router

I've tried multiple browsers (Chrome, Firefox, Safari) but get nothing but a blank screen after logging into my Telus Arcadyan ("trash can") router. Once, after hitting Refresh, I was able to get a nag screen suggesting a change of admin password, bu...

TELUS PureFibre X

Good day all... I'd be very interested in chatting with anyone who may be currently running the TELUS Purefibre X 2.5Gbps service, including thoughts on speed, useability, and equipment... Thanks...

DrPacman by Rockstar
  • 2614 Views
  • 1 replies
  • 0 kudos
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