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Recent ActivityMost RecentNewest TopicsSolutionsPoor Routings to game servers I’ve been a long time customer at Telus for about 6 to 7 years and possibly experienced 3 or 4 outages since but every time I play Valorant or apex legends the routings to those games are horrendous ...Link to check for Optik TV upgrade With the new equipment for Optik TV being given to new customers only and where us existing customers are getting nothing! I am wondering where the link is to see if we qualify. I used to be able to...Closed Captions on Digital TV Box I have multiple times opened settings, turned on closed captions, opened display settings and set caption preferences the way I would like: small font, 25% opacity on background. The example shown in...Phone got stolen, trying to swap sim but email option doesn't work.. My phone got stolen and i'm trying to swap the sim to a different device, however i keep getting A verification code cannot be sent to the selected email address at this time. To receive a verifica...Billed an extra month? I switched to Roger’s for the year end deal on Dec 27. Today I received a new bill, higher than all my previous ones, from Telus for Jan 12 - Feb 11. Any help before I head over to CCTS? kid lost phone with prepaid 365, can't switch SIM Hi, My kid lost his phone that has the prepaid 365 plan, Sim is lost too in the phone. I got a new SIM today and have an other phone for him but I am unable to switch the SIM, no option to do so in...New client Bill I love Telus they send me a bill . I am not even using there services yet . I am no way paying there bill never got SIM cards delivered have to call to cancel the service and to cancel a line I did n...Optik TV Bundle Frustration I am posting this to vent and I don't know where else to complain to. I am also going off memory for some of this so it is possible the exact details are wrong. I also realize I made some mistakes so...Do Not upgrade Optik TV Digital Box until you have to. I received an email saying that I qualified to update my Telus digital box. I thought oh great filled out the form and hit send me new boxes with the warning the old boxes will stop working two weeks...How do I see if I have any outstanding payment arrangement on my account? Hi I was just wondering how to see if I have any outstanding payment arrangements on my mobility and home services accounts?
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