PSA to everyone having tech difficulties
Please dont waste your time waiting for a callback or sit on hold for an hour to speak to someone. If you're experiencing constant audio and channel problems. Just follow these simple steps: Restart your wifi and TV box once a month. This will save you a headache trust me (dont trust me). Call them and speak to the managerWifi asking for sign in
My wifi started asking me to sign in all of a sudden but I am unable to do so. The sign in link takes me to an unavailable page for order.fiber.telus.com. I've never had to sign in to use my wifi before and restarting the modem did nothing. Can someone please help me to get this working properly again?
Poor Routings to game servers
I’ve been a long time customer at Telus for about 6 to 7 years and possibly experienced 3 or 4 outages since but every time I play Valorant or apex legends the routings to those games are horrendous sometimes I won’t even send the required packets for the server to give me enough updates and it’s not even just Valorant I used a software on my computer called pingplotter which measures packet loss and hops in your network routing and to Apex Valorant Marvel rivals CoD and so many other games but CSGO my graph was green and i was lagging if you want test the same thing download ping plotter set your trace interval to 1 and Focus time to 5 and ping 192.207.0.1 and let me know how your graph looks
Wi-Fi Booster 7 x Connect app
Hi everyone, I recently moved and was upgraded from a TELUS Wi-Fi Booster 6 to a Wi-Fi Booster 7. The Booster 7 is connected and working (solid green light, Wi-Fi is stable), but it does not appear at all in the TELUS MyConnect app. The app only shows the old Booster 6. This is an issue because I want to use my old Booster 6 as a secondary node to extend coverage upstairs. TELUS instructions say boosters should form a mesh once added in the app, but I can’t add the Booster 7 at all. The QR code won’t scan, and manual setup just searches and fails to find the device. I managed to add the Booster 6, but it shows a red light and no internet connection, likely because the Booster 7 isn’t recognized. I’ve tried multiple restarts, factory resets, and setting up the Booster 6 with and without Ethernet cable connected, no luck. Has anyone successfully added a Wi-Fi Booster 7 to the Connect app? Is Booster 7 currently unsupported or incompatible? Is there a workaround to create a mesh with Booster 7 + Booster 6? Thanks in advance!
Clarification on returning equipment
Hi Telus Support, I recently canceled my telus internet service, and was told that I need to return my equipment, despite I expressed that I did not rent any at the start of my service. Ever since I started using telus I was living in condos with pre-installed equipment. Picture: this set of equipment has stayed like this from the first day to last day. Later, I received this email from telus which is supposed to list my equipment, I cannot really tell if this means telus realized that I do not have any equipment or is this some display error. Can I please get some clarification on this? I do not have anything to send back to telus and do not want to be charged for it.
Optik tv and Boost 7
I've recently upgraded to wifi booster 7 and 3 gig internet. My wifi speeds are excellent. But now I have found that none of my Wireless optik tv boxes work. I have signal and great connection on them, the program plays for about 10 seconds and then I get the message "tv signal has been lost" I called into tech support and they tell me my optik tv wirless boxes are not compatible with wifi 7 boosters? I believe this is a bandwidth channel issue as the boxes all worked great on wifi 6 boosters. Anyone out there using wireless optik tv boxes and Boost 7? Wired PVR works perfectly Netflix, Prime video, VOD all work perfectly on wireless boxes, it's just the tv signal that is an issue for me on Boost 7 wireless connection Help!
TELUS Boost Wi-Fi 7 Buggy?
I recently upgraded to PureFibre 3G and needed a couple of TELUS Boost Wi-Fi 7 in my setup. The goal of the secondary Boost 7 is to replace my old Netgear router, which created a secondary Wifi network to manage the signal conflicts I previously had. I was hoping to just renamed the SSID to my old and all should be working as previously (in theory). The main Boost 7 worked as expected, but setting up the additional one was not intuitive as the "magic" of auto-configuration for meshing does not work and there is no visible WiFi signal. I ended up searching the Boost IP address by logging into the NAH and once in, I was NOT able to see the general settings around "SSID" (or anything else that I could possibly configure for that matter). I tried the alternative method of using the TELUS Connect or Smarthome+, but neither of them had a option or visibility into the Boost 7. It's all very confusing as what I search in Google or in this Neighborhood seems to be inconsistent. Has anyone else solved this or are you all in the same boat? At this point, I may have to purchase a new router instead and go back to my original setup...
