Port Forwarding Issues
Hello all, Long story short - I run a Minecraft (and sometimes other games) server for my friends/family, and have been for some time. I recently moved into a new townhouse and finally got the opportunity to set up my server machine this weekend. I completed the port forwarding only to have my friend tell me he could not connect. After checking, and then double checking I discovered there are 2 different IPs. One shows up in the NH20T access portal as 100.83..., and the other is what shows up in the Telus Connect app as 75.159... Neither of these worked for external connection and upon looking into the issue I discovered the problem might be something called CGNAT? How do I go about getting this removed? It's fairly inconvenient to my dweeby personal projects to not be able to connect to my machines externally... I did call Tech Support, but unfortunately the topic seemed a bit outside their knowledge base. I know I saw a TELUS_Support account in a couple posts about this topic, maybe they can connect to a tech who knows a bit more about this area? Any help appreciated!
SmartHome+ App does not recognize NAH or Wifi Boost 7
The old connect app wasn't perfect but at least it worked. I've tried connecting my NAH and Wifi Boost 7 to the app with no luck. The old app didn't even require me to connect them, as soon as I logged in those devices were just there. Wish we could just continue to use the old app until they iron out the kinks in the new app.My telus.net email was deleted by Telus yesterday
After cancelling my Norton Online Security account by phone with Telus yesterday I discovered my Google workspace Telus.net email had been deleted. It appears no other service has been affected. I have Internet, iCloud email, Gmail etc still active but I need my historical emails from the Telus.net address. I can't log in to Telus. I had to dial zero and get transferred to an agent yesterday who said it would take 24 to 48 hours to recover my email address. Has anyone had similar issues?
Account not showing Internet Usage for Past Cycles
When I log into my account and go to the Internet usage, I see this month's usage. However, when I change to the "Past Cycles" tab, I see 0 (zero) GB for each month, despite having uses the internet. I am suspecting something nefarious. I am subscribed to unlimited Internet. I was checking to see if I ever use more than one TB, or if I can drop the unlimited subscription and save a bit of money. I guess Telus does not want me to do that. RogerUnable to Cancel TELUS Internet Through Online Support
Has anyone successfully cancelled TELUS internet service online without calling? A TELUS representative assured me that online cancellation was possible especially due to my circumstances. However, despite multiple attempts and escalation to management, I keep getting redirected to phone callbacks. The automated chat also gets stuck in a callback scheduling process and won't accept further written inquiries. I've received conflicting information from TELUS about the cancellation process, and phone callbacks are not a viable option for me. Could a TELUS moderator clarify how to complete cancellation through secure online messaging? I'd appreciate assistance through private messaging.
