Subject: Request for a Fair Renewal Offer for a Long-Term TELUS Customer
Dear TELUS Customer Care Team, I am writing regarding my TELUS account. Previously, this account XXXXXXXXX was under my wife’s Neha, and it is now registered under my name Vikas account XXXXXXXXX ( Since4 plus year with telus). Our family has been a TELUS customer for many years, and we have consistently paid our bills on time. My current two-year contract ends 18th of August. However, I was informed that TELUS does not have a better plan or any meaningful offer available for a long-standing customer like me. I find this extremely disappointing. After maintaining a loyal relationship with TELUS for so many years, I expected the company to recognize that loyalty by offering a competitive renewal plan. It feels as though the time and commitment we have invested as TELUS customers have not been valued. I respectfully request that you review my account and provide your best available plan, including any loyalty, retention, or renewal offers. If no reasonable option is available, I will unfortunately have to consider transferring my services to another provider. Please treat this matter seriously and respond with a clear written resolution. Sincerely,
Connect App doesn't pause
Have been an optik internet customer for a few years, but just tried to use the app for the first time 2 days ago because I want to be able to pause the kids internet at night since it's summer and they go to bed later than me. I can login to the app, it sees my Modem/Network Access Hub (Technicolor NH20T) and Boost Wi-Fi 6 (Arcadyan Boost 2.1), and shows the connected devices list. But when I try to pause one of the devices I get the error "Oops Your modem can only pause a maximum of 0 devices. Please unpause some devices and try again." I have tried doing a pinhole reset on the modem and on the boost then uninstalling and reinstalling the app. Once the app eventually found the modem online again and I tried to pause something again and got the same error. Called customer support, after an hour on the phone she was stumped and said she'll call me back (with no reference number or anything, I honestly didn't think she would) and she did call and leave me a message about 4 hours later saying this is a known issue and they are working on a solution and they will send out an update when it's fixed (when? how will I know?). Does anybody have any information to corroborate or contradict this? Or any suggestions for me?
Does Telus fully support GWSMO ?
I am looking for a way to fully synchronize the calendar in Outlook 365 Classic on Windows, with Telus/Google's online Calendar. I don't mean just import the Gmail Calendar into Outlook, nor have a read-only subscription to it, but I want to keep the two calendars fully synchronized at all times. Email works fine in Outlook 365 Classic using IMAP. But everything I read online says Calendars are hard to sync between Outlook Classic Calendar and Gmail Calendar. AI is telling me that "Google Workspace Sync for Microsoft Outlook" might do it, but ISPs that say they are "Google Workspaces" might not fully support it like other companies do. TELUS AI is telling me "Alternatively, you can use Google Workspace Sync for Microsoft Outlook, which allows you to sync your Google Workspace calendar (associated with your TELUS email) with Outlook." but is that true? It is based on this webpage but that seems to say it is only for Email and not necessarily for Calendar. This Telus user in 2025 says there wasn't permission on Telus to make their calendar fully sync with GWSMO. Has anyone confirmed that it works, or can say it definitely doesn't work? I'm trying to avoid a third party app like gSyncit or OutlookGoogleCalendarSync and don't want to mess with my setup unless I know it definitely will work.Contract renewal doubled in price
Our Internet contract expired and when I called to discuss renewal options, I was told that after all the discounts I was eligible for our new monthly rate would be $120+tax- double what we're paying now. We were left speechless. When I asked about the offer on the website for the same plan for $85 per month, I was told that existing customers are not eligible for those plans. Since when are existing customers being absolutely price gouged for their loyalty? We will definitely be changing providers but now I have to call back and wait on hold for hours just to cancel our services?? Year after year, dealing with telus is just getting more ridiculous.
Help! I got scammed and Telus refuses to cancel my accounts.
I need the support with my business mobility and business Wi-Fi accounts. They have been created with my old email which was compromise. I have contacted Telus multiple times since September 2025. I have made numerous disputes and received no resolutions. I was told that I would be assigned a case manager but haven't had one yet. I am not receiving any follow-ups. I would like my accounts canceled as soon as possible. I am very frustrated with Telus and their customer service considering this is a case related to identity theft with an assigned police report. I strongly considering pursuing legal action against Telus.
