Forum Discussion
Closed Captions on Digital TV Box
I have multiple times opened settings, turned on closed captions, opened display settings and set caption preferences the way I would like: small font, 25% opacity on background. The example shown in settings would be perfect, IF the settings were applied when returning to live TV. Default of large font, white font on opaque black background interferes with decent program viewing.
How to get the captions settings as set to apply to live TV?
Is this a feature still under development? If so when will this be rolled out? I consider this a high priority for my TV viewing.
12 Replies
Has there been any update on this issue with Telus. New to the Telus digital (Androidtv) boxes and extremely disappointed in this. Subtitle size is simply way too large. As others have tried setting the caption size in device settings does not save, nor is the ability to resize from the TELUS side an option.
TELUS_SupportOfficial Support Team
Appreciate you raising this. The subtitle size issue is on our radar, and we know it's frustrating that the workarounds aren't working. Our team is looking into it, but we don't have a solution yet. We've noted your feedback and will keep the community updated if anything changes
No update. I'm about to install an Apple STB. Accessibility seems not a priority for Telus.
Tried to leave a reply from a AI search but won't save. If you do a AI search such as Gemini or Co-Pilot it does bring up some workarounds, unfortunately none worked for me, but may work for others. is there anyone on the forum where the captions can be changed and "stick".
Problem continues. Telus needs to program the Android TV OS so that changes made to closed captions size and background opacity stick when returning to live TV and streaming services. When will this be done?
- TELUS_Support
Currently, the TELUS TV+ app uses its own caption settings, which are independent of the STB (set-top box) settings menu. This means that any changes made in Accessibility / Display / Closed Captions on the STB will not override or apply to captions within the TELUS TV+ app or certain streaming services. At this time, there isn’t a way to have the STB caption preferences automatically apply to live TV through the app. We’ve shared your feedback with the relevant teams as part of ongoing improvements to the Android TV platform and accessibility features. While we don’t have a confirmed rollout date for this functionality, your input helps prioritize these updates.
Thank-you, this needs to be priority one. Those of us that rely on closed captions to enjoy TV with our partners must be able to set the captions in a manner that satisfies both viewers.
YES no change in size or location of CC I rebooted twice as suggested on the screen first in safe mode which made no difference in the captions, then again a standard re start, with the same result. any assistance as to how to get the captions set as I have requested in Accessibility / Display / closed captions will be appreciated.
- TELUS_Support
Hi! Have you tried rebooting the whole tv system? does it still continue?
