TELUS Neighbourhood

HSL

My house was migrated to Telus PureFibre this week. The Telus technicans doing the work were conscientious and capable. I appreciated their work. The existing Actiontec 3200M modem was replaced by a Technicolor FXA5000 gateway bridged to a Technicolo...

HSL · 12-05-2020

Our old Brinks / ADT wired system was replaced by Telus / ADT wireless system on July 23 2020. Our system consists of: 2 smoke detectors, 1 CO (Carbon Monoxide detector), 3 door sensors and 3 motion detectors. We use both the IOS (Apple) and Web b...

HSL

Apologies for the multiple postings .. here's what worked for me:- earlier today received an unsolicited eMail from Telus Security with my new account number and my new PIN number- created a new Telus Security account on the main Telus login web page...

HSL

Decided to ignore the migration page method:- created a new Telus account using the eMail address registered with Alarm.com . This method was successful in creating a Telus security account.- attempts to change the account verification notification t...

HSL

Having similar issues:- Web page login at Alarm.com no longer accepts my credentials- Web page login on the Telus security migration page does not accept my credentials- Telus Security web page "forgot password" request does not generate a forgot pas...

HSL

My panel has never been updated since it was installed. Current OS version is Android 5.1.1 . Wikipedia shows this version to have been released in 2015 and last patched in 2018. This is a common issue for "Internet Appliances". Vendors assume that ...

HSL

I think you are well on your way to dismantling your modem. It's time to stop and call in the pros. Give Telus a call and explain your situation. They have the ability to remotely access your modem. I do not know to what level of administrative acces...

TELUS Neighbourhood

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User Activity

Pure Fibre Migration - Access Point not compatible with Optik

Wireless Security Battery Life / Low Battery notification

Re: No Longer Able to Log Into Alarm.com Website

Re: No Longer Able to Log Into Alarm.com Website

Re: No Longer Able to Log Into Alarm.com Website

Re: Firmware Update Qolsys Panel

Re: The Default Gateway/Router Password DOES NOT Work, At All.