Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Resolved! Getting Pure Fibre in my Strata Area

Moved into a new development of about 40 Townhouses 2 years ago, didn't realize that its a Shaw Exclusive area. I have spoke to head of our Strata and was told that if Telus could come in and get their service in our area for no cost to the residents...

LowG187 by Just Moved In
  • 5 replies
  • 0 kudos

Resolved! Boost wi-fi and moca

Hey guys, I've had PureFibre Gigabit for a few months now. Ethernet speeds are blazing but haven't been happy with the wi-fi coverage. So, I have the Boost Starter 2-pack arriving soon and have some questions about installation and function. Since i ...

alf3124 by Organizer
  • 2 replies
  • 0 kudos

Spec for fibre cabling? Would like to relocate ONT

Hello, I had Telus fibre installed in my house in Nov2019.Overall I am very happy with the install and service. However, the ONT is currently in my garage and I would like to relocate it to my mechanical room where the rest of my network equipment is...

Resolved! T3200M can I set up a VPN

If I cannot as I have looked thru the admin console, is there a router upgrade from Telus that will let me configure a vpn? Tx

WillieB by Neighbour
  • 1 replies
  • 0 kudos

re Email move to Gmail aliases

I have received notice that my Email is being moved . I have 3 mailboxes ( accounts) with 4-5 aliases in each account . only a couple of the aliases for each account are recognized by gmail and receive a redirect prompt when entered in telus webmail ...

johnm1 by Just Moved In
  • 0 replies
  • 0 kudos

High Loaded Latency

I have fibre internet but I'm seeing quite high loaded latency compared to when I was using Shaw internet. Did a bit of digging only about loaded latency and it sounds like it's possibly an issue with the Telus modem not dealing with house traffic we...

Gandrel by Just Moved In
  • 0 replies
  • 0 kudos

Resolved! Network for wi-fi boosters

When I add a wi-fi booster (starter) pack to my network, should I be using a different network ssid than my current one? That's not how I expected it to work, but the documentation implies that you set it up with a new network name. Thanks,Arthur

McSchultz by Just Moved In
  • 2 replies
  • 0 kudos

VOIP audio occassionally bad

We recently converted to Telus from Shaw. On Shaw, we had a measily 25 down / 5 up and rarely had audio issues even when 2 or 3 of us were calling in to web, skype, teams, or zoom calls. But now on Telus 150, I'd say at least half of my MS Teams call...

MorenMore by Friendly Neighbour
  • 0 replies
  • 0 kudos

Resolved! Logging into 5g on Modem

Hi all, I repeatedly am having issues connecting with the 5G wifi network offered on my t3200 modem. When connecting to the 5G variant I receive a message back stating that my password is invalid. I often have to re-enter the same password several ti...

Tristan by Just Moved In
  • 2 replies
  • 1 kudos